Customer Service Quality Assurance

Austin J Stanek

**** *** ***** *** #* San Diego, CA 92110

858-***-**** / *********@*****.***

EXPERIENCE:

February 2015 – June 2017 R&D Transportation Services, San Francisco, CA

Field Training Quality Assurance Manager/Instructor

Services clients with disabilities to increase their independence and mobility options – how to use busses, trains, Uber, light rail in the situational environment of public transportation systems.

Solving Customer and Vendor problems/complaints

Performs field assessments and trainings of program participants

Providing team management and customer support to vendors

Creates custom trip plans for each participant to and from their destination

Completes required documentation within established timelines

Developing community outreach events and presentations

Problem/Solution management through clear communication with employees and the public

Field audits for multiple companies and programs

Create and document audit reports through excel spreadsheets and SIR reports

December 2013- February 2015 E-Tech Telecommunications Inc, Concord, CA

Quality Assurance Installation Technician

Installed, moved and modified telecommunications and related equipment, according to job order specifications, standards and procedures.

Quality Assurance Team

Assisted in troubleshooting

Identified all materials and other resources needed to complete projects

Erection of various tower types, including self-support monopoles

March 2008- December 2013 San Diego Unified School District, San Diego, CA

Elementary/Secondary School Teacher

Developed teacher resources for integrating multicultural materials/information into regular curriculum. Educated and demonstrate critical thinking skills through grades Pre-K to 12 with an emphasis in Kinesiology and Health Science

Developed, calculated and implemented lesson plans for students studying Biology, Health Science and/or Kinesiology

Assisted Special Education class in afternoon with 10 pupils

Organized challenges to promote physical activity among students

March 2008-January 2014 Town & Country Hotel/Convention Center

Lead Bartender/Sales Associate

Bartended and sold premium liquor through up-selling and customer service.

June 2006-March 2008 Lansing School District, Lansing MI

Physical Education Coordination Team Member

Helped develop motor skills and physical development among younger children and proper exercise and eating habits among older children

Coached sports teams

Interact and communicate with parents, other teachers and school administrators

EDUCATION:

2001-2006 Central Michigan University

Single Subject Teaching Credential: Kinesiology

Bachelor of Science: Major: Kinesiology/ Minor: History

TRAINING, SKILLS & HONORS:

Applications: MS Word, MS Outlook, MS Excel, MS Power Point

CPR and First Aid Certified (American Red Cross)

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