Human Resources Customer Service

Janis M. Patten

Shawnee, Ks. *****

*******@*****.***

GOAL: A challenging position in Human Resources where I can apply my skills, knowledge and abilities to contribute to the mission and goals of your organization.

EDUCATION: Bachelor of Science – Human Resources (California State University – Fresno)

ATTRIBUTES: Solid work ethic, self-motivated, work well independently & collaboratively, highly detailed, analytical,

excellent communication skills & customer service, hands-on

WORK EXPERIENCE:

UNIVERSITY OF CALIFORNIA – MERCED (3/2005 – 7/2015)

Manager Benefits-Workers’ Compensation-Disability-Leave Administration & HR Analyst Recruitment/Selection

Manager Benefits, Workers’ Compensation, Disability & Leave Administration (7+ years)

Administered benefits programs (Health, Life, LT & ST Disability, Retirement, tuition assistance)

Administered the Workers’ Compensation Program

Administered the Leave of Absence program for staff employees

Administered unemployment (responses & hearings)

Coordinated/conducted New Employee Orientation

Coordinated Open Enrollment Fairs & resolved Open Enrollments issues

Facilitated healthcare

Collaborated with payroll, unit/department managers/supervisors, Labor Relations, third party administrators & vendors, corporate entities (policy analysts, Office of General Counsel, Risk Mgmt.)

HRIS input (benefits, payments, reconciliation) with full HRIS/payroll/timesheet screen access

Performed/facilitated the interactive process (Return to Work/Stay at Work Program)

Supervised/lead, mentored & trained HR staff; consultant for HR and outside departments & employees

Approved & processed transactions, provided forms & web site guidance

Researched information, performed queries, analyzed & synthesized data, prepared/maintained reports

Maintained hard copy and electronic files

Prepared reports (Disability Management Report; OFCCP Reasonable Accommodation, OSHA 300)

Served on committees (Risk Services; ADA)

Accomplishments:

Day-to-day juggling of multiple functions in an environment of strict deadlines

Wrote “Steps to Retirement” guidelines

Wrote Workers’ Comp. training PowerPoint/presented it at Risk Awareness Day

Co-participant in mapping processes

Co-coordinated the campus Dependent Eligibility Verification project

Contributed to the redesign of New Employee Orientation

HR web site revisions for benefits, workers’ comp. & retirement

Recruitment & Employment Coordinator/Analyst (2+ years)

Edited/revised job descriptions, assisted with classification

Developed recruitment plans

Posted jobs on internal & external web sites, advertised jobs through various media

Screened applicants, arranged/participated on panel interviews

Administered tests

Analyzed & approved job offers

Managed the applicant tracking system; maintained recruitment & selection files & contracts

Prepared reports (DOL, queries)

Accomplishments:

Recruited for 500+ positions in a 2-1/2 year period (start-up campus environment)

Increased job fair and community event participation on behalf of the university

Worked with IT to enhance the applicant tracking system

FRESNO HOUSING AUTHORITIES (10/1999 – 10/2004)

Human Resources Analyst (Recruitment & Selection; Employee & Labor Relations)

Edited/revised job descriptions

Developed recruitment plans

Posted jobs on web site, job boards & distributed postings at outside agencies

Screened & dispositioned all applicants; prepared status letters

Prepared & administered tests to large applicant groups, scored exams & analyzed results

Prepared eligibility lists and referred candidates to hiring supervisor

Coordinated panel interviews & briefed panelists; participated on panels

Maintained recruitment & selection files

Assisted with Employee & Labor Relations (terminations, performance improvement plans, exit interviews, labor contract renewal)

Accomplishments:

Wrote the Standard Operating Procedures for Recruitment

Developed a 3-page spreadsheet to track recruitment & selection process

Revised the SEIU Maintenance Workers’ agreement for contract renewal

Research & proposal to change Occupational Health Clinic

Salary surveys for HUD and Executive Salary & Benefits Survey & Proposal

SR

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