Self Employed Technical Support

ARIEL MELLO

Home phone: 512-***-****

Cell phone: 765-***-****

E-mail: ******@*****.***

Summary of Qualifications

Pc Support Tech

Desktop /Laptop service Technician.

• Install hardware and peripheral components like disk drives, printers, keyboards and monitors.

• Experience with Windows 7 and Windows 10 OS.

• Load software packages such as networking components, operating systems and office applications.

• Customize and adapt current programs to satisfy applied users’ needs.

• Coordinate with network services and information systems groups.

• Update on status to manager and users through voice mail, email and in-person communication.

• Install, repair and conduct preventive maintenance of personal computer by providing technical support.

• Troubleshoot software and hardware failures and determine network problems.

• Diagnose and resolve incidents using documented procedures to perform responsibilities.

• Workaround if incident cannot be resolved.

• Troubleshoot through phone hardware and software and engage technical resources to resolve.

• Determine and research user questions and isolate and resolve information systems problems.

• Receive and prioritize issues and forwards using escalation procedures

Employment History

Self Employed since 2006 ( part time ) PC repair, virus removal, data retrieval, software updates, firmware updates, new builds, laptop repair, basic network troubleshooting.

Primary Team Member – CNC Operator

08/08/2011 – 04/14/2017

Altra Couplings San Marcos, TX

Safe Set-up and Operation of CNC Equipment

Lathe, complete hardware setup

Mill, complete hardware setup

Gear shaper, complete setup

Enter coordinates and offsets

Make edits to progam

Reads blueprints

Download/Upload cnc program from network or flash drive

Uses machine shop measuring equipment

Managed and monitored daily maintenance of all assigned equipment, report product or equipment concerns, ABS initiatives, perform and record inspections.

Maintenance/ Machinist

06/1995 - 03/2009

General Aluminum Manufacturing Co. Richmond, IN

Organized and operated a variety of machine tools to produce precision parts and instruments including precision instrument makers who fabricate, modify, or repair mechanical instruments. May also

Fabricated and modified parts to make or repair machine tools or maintain industrial machines

Applied knowledge of mechanics, shop mathematics, metal properties, layout, and machining procedures.

TIG welder

Education

08/2010 Associates Degree

Ivy Tech Community College

Associate’s Degree-Computer Information Technology

12/20/2010 CompTIA

A+ certification

A+ 220-701, 220-702

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