IT Network Administration, Help Desk Technician, IT Support Technican

Education

Universal Technical Institute, Exton, PA May 2010 - 2012

Automotive Technology

GPA 3.8

Lehigh Carbon Community College, Schnecksville, PA May 2007 - 2009

Liberal Arts

GPA 3.6

Experience

Reliance Construction Company, LLC - Delray Beach, FL March 2016 - Current

IT Network Administrator / Accounts Payable

Troubleshoot, document, and resolve in house and remote user help requests for work stations, mobile devices, printers and scanners, and peripheral problems in a 80+ employee environment

Handled technical troubleshooting of our network, including system crashes, slow-downs and data recoveries

Engaged and tracked priority one issues, with responsibility for the timely documentation, resolution, and closure of work tickets

Improved inventory control by implementing and maintaining a new asset tracking database and setup all new IT equipment

Assisted in configuring, installing, and administrating our network infrastructure and telecommunication systems supporting a fast-growing company

Assisted in RDP solutions broadening our companies ease of use for employees and CISCO VPN solutions for added security

Active Directory Domain Management Services on windows 8.1 and 12 R2 server platforms

Configured and managed windows user profile account access and email profiles on Microsoft Intermedia Exchange

End user training and education of our systems and any new software or platform versions

Good understanding of LAN/WANOSI Model, TCP/IP protocol suite, DHCP, DNS, and Proxy servers

Preparing to sit for the CompTIA Network + Certification and continuing education for CCNA certification

Created company fill-able PDF forms, graphic and web design, and some accounts payable duties

Delray Rides - Delray Beach, FL (Buddha Sky Bar) January 2014 – March 2017

Operating Owner

Introduced new marketing and advertising increasing sales $15,000/Monthly

Secured private parties and returning guests through building report with clientele

Managed finances, maintenance, design, and fabrication of the vehicles

Designed and maintained our company website and graphics

Lilos Restaurant - Delray Beach, FL November 2014 - January 2016

Front of House Manager

Maintained inventory, deliveries, food ordering, and our catering events

Designed and executed social media assignments and advertising

Created promotions and nightly special events increasing revenue

Setup and maintained our network, workstations, printers, and scanners

Key Skills

Exceptional Customer Relations and Communication Skills Both Verbal and Nonverbal

First-Level Trouble-Shooting and Diagnosis

Organized and Able to Prioritize Effectively

Creative Problem-Solver in Time Sensitive Task

End User Training and Education

Router, Switch,VLAN, and Firewall Configuration

Security, Backup, and Recovery Solutions

PuTTY, Wireshark, Powershell, Command Prompt, ut Autotask IT Ticketing System, and Teamviewer

Windows 8.1 and 10 R2 Servers, Quickbooks, Prolog, Q Asset tracking software, and Microsoft Excel and Word

System upgrades, performance tuning and optimization

Microsoft Active Directory and Exchange Management

Understanding of VPN, DNS, DHCP, TCP/IP, LAN/ E W WAN Environments and Solutions

Contact this candidate