Customer Service Data Entry

Lee M. Swanson

• **** *th Street • DeWitt, Iowa *2742 • 641-***-**** • ********@*****.***

Professional Profile

Highly versatile and service oriented professional. Self-starter with strong organizational and time-management abilities gained through diverse experience. Personable with clear, concise communication skills and a successful record of positively representing an organization’s mission and values. Effective in balancing long-range vision with attention to detail. Proven accomplishments in positive team management and successful leadership in a manufacturing environment.

Areas of Experience

Production planning and staffing needs

Inventory Management

Continuous Improvement through the Toyota Production System

Customer Service Excellence

Effective Performance Improvement skills

SAP

Developed Safety and Quality standards

Proven ability to maintain and manage Operational budgets

Project Management

Efficient Inventory control

Cost Analysis

Management of shipping and receiving staff

Proven Team Leader

Education

History Major

Concentration: Psychology

Bachelor of Arts 1996

Clarke College

Dubuque, Iowa

Experience

Supplier Quality Coordinator

Terex Cranes/Contract

Waverly, Iowa

April 2016 – present

Liaison between production floor, buyers, and outside suppliers. Responsibilities include contacting suppliers on defective parts, traveling to suppliers to discuss manufacturing issues, and assist quality inspectors with daily activities on production floor. Monthly preparation of reports on Supplier quality issues from previous months and contact suppliers with their performance review. Assisted with complete re-organization of facility move from Waverly to Oklahoma City.

Production Supervisor – Weld & Paint Departments

Terex Cranes/Contract

Waverly, Iowa

Dec. 2015 – April -2016

Supervised 20 union employees. Responsibilities included daily schedule, weekend overtime, time card approval, process improvement initiatives and discipline of employees.

Production Supervisor – Primary, Secondary & Weld Departments

John Deere

Mt. Joy, Iowa

August 20012 to august 2015

Supervised 30-50 union employees. Responsibilities included scheduling of overtime, updating overtime book, assisted in accomplishment of daily production goals of fabrication department, CI improvement, and daily 5S throughout the plant. Also included SAP data entry, and kitting; Outstanding leadership skills

Lead Supervisor/Customer Service

Standard Forwarding

Dubuque, Iowa

September 2011 to May 2012

Associated information systems to coordinate and control the order cycle; Data from I.T. systems to evaluate performance and quality, and process improvements; Allocate and manage staff resources according to changing needs; Managed staff of 20-25 drivers

Warehouse Manager

Delta Sports

Reinbeck, Iowa

July 2006 to August 20011

Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures; Complies with federal, state, and local warehousing, material handling, and shipping requirements; Controlling inventory levels; reconciling with data storage system; Order picking, receiving, ISO procedures, cycle counts/inventory transactions. Supervised 12 employees.

Estimator/Customer Service

Dock Supervisor, Quality Auditor

Corr Flex Display & Packaging

Iowa City, Iowa

July 1999 to July 2006

Worked with production associates to assure proper usage of internal audits, while supporting the correct type of audit write ups that make the organization better;

Create and maintain all required documents for Internal and External audits; Perform root cause analysis with direct correlation to audit findings with a focus to improve the overall environment

Dock Supervisor

Roadway Express

Rock Island, Illinois

September 1998 to July 1999

Exceptional knowledge of proper freight handling and loading techniques. Remarkable ability to communicate effectively with all levels of Operations. Strong interpersonal skills to create conditions for cooperation and high standards of performance. Supervised 30-50 union employees.

References Available Upon Request

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