Operations & Data Analyst

Max Gutman

***** ****** **** **** **** Raton, FL 33428 561-***-**** *********@*****.***

Experience:

Waste Cost Solutions, Boca Raton, FL 2015 – 2017

Operations Manager

• Utilized Excel to create and design dashboards and financial reports for senior executives, sales staff, and Fortune 500 clients, utilizing pivot tables and vlookups to graphically represent budget, sales, and account updates

• Created proprietary CRM software giving users access to employee resources, lead managers, time management, and automated forms and reports assisting in office automation

• Supervised 20+ staff in sales, customer service, and accounting

• Wrote company policies and procedures and created SOP by department

• Restructured sales, customer service, and accounting dept. workflow increasing efficiency and output, reducing error rates, and cutting costs

• Maintained Windows servers, QuickBooks servers, and NBX phone system

• Managed all aspects of HR, staffing, and onboarding

• Coordinated IT support, systems support, and vendor relations

• Lead designer of ERP system automating the accounting process, allowing users access to online billing, and allowing clients and employees ability to create support tickets and manage service

Nemix Corp, Boca Raton, FL 2013 – 2015

Operations Manager

• Supervised team of 15 in shipping, production, and customer service

• Analyzed cost and profit for business and sales goals

• Brokered and coordinated sales (Avg. range between $10K-100K)

• Maintained vendor relations and responsible for general business oversight

• Created SOP in shipping and customer service increasing business efficiency and accuracy

• Restructured business data collection methods for a more detailed and accurate workflow

• Success in fraud prevention, preventing over $30K annually in shrink Best Buy, Boca Raton, FL 2011 – 2014

Operations Support

• Created and coordinated solutions and assisted management with operations based issues and escalated customer issues

• Assisted in leading overnight team in 2 week store redesign Circuit City Stores, Boca Raton, FL 2007 – 2009

Operations Supervisor

• Responsible for daily store cash flow averaging $150K, peaking approx. $1M

• Find, solve, and report cash flow variances

• Reconciliation of accounts and Back office administrator

• Sales and Customer Service lead

Education:

Lynn University, Boca Raton, FL

Master of Business Administration

Expected Completion 2018

Florida Atlantic University, Boca Raton, FL

Bachelor of Business Administration

Major in Management, Minor in Marketing

Completed 2011

Skills:

Microsoft Excel, Access, PowerPoint, Word

Dashboards, VLOOKUPS, Pivot Tables

SQL, MySQL, PHP, HTML

Apache, IIS

Ticketing Systems & CRMs

Adobe Photoshop

QuickBooks Enterprise

SBS, QB, & Exchange Servers

Cisco NBX Phone Systems

Languages:

English - Native

Spanish - Limited Working Proficiency

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