Senior User Experience Designer

Heather R. McLane, CSM

********@*****.***

Mobile: 408-***-****

Portfolio: https://uxmclane.com

Summary:

User Experience Designer with extensive responsive design experience with a solid background of web development. Intelligent, creative, thinks-out-of-the-box UX professional with Agile experience ranging from a startup-sized group to multi-national LEAN teams. Experience ranges from small focused ideas to branding upgrades to multi-million-dollar customer-facing portals. Connects users, business stakeholders and developers, asks the essential questions, distills needs from wants, champions a task-centered flow, creates ideas from paper to prototype, all while keeping up on the latest front-end languages and responsive design practices so that what is designed can be easily implemented. Currently seeking a position in Washington state (full-time or a 6-month contract with possibility of conversion) for family reasons.

Skills:

Concept sketches

Redlines

Wireframes

Site-wide standards

Responsive design

Site analysis

Stakeholder presentations

Prototyping

Search Engine Optimization (SEO)

Agile

Certified ScrumMaster / LEAN

Certified IT Business Analyst

Sketch

Illustrator

Photoshop

Balsamiq

Adobe Experience Design

WordPress

Dreamweaver

InDesign

Visual Studio Code

Axure

Powerpoint

LucidChart

HTML / DHTML

CSS3

SCSS

Google Material Design

Material Design Lite

Javascript

Dojo

ExtJS / Sencha

Angular (basics)

Bootstrap (basics)

Experience:

Senior User Experience Designer, Qubeship Project (July 2016 - Present)

CA Technologies, Santa Clara, California

Lead UX Designer (and supplemental UI Engineer) on a small, elite team tasked with building Qubeship.io, a new code-to-container opinionated CI/CD system focused on providing enterprise IT teams with zero-install, zero-config, zero-risk app delivery. Works with a team of three UI engineers to create responsive web design and layout for Qubeship from conception through beta, with plans to rapidly expand into 2018. Design work is primarily in Photoshop, Sketch and Adobe Experience Design using Material Design principles; supplemental coding done using SCSS, Angular and MDL grid. Other tasks include competitive analysis, prototyping, and the creation of presentations to large enterprise customers interested in using Qubeship to accelerate, manage and measure their CI/CD processes.

Qubeship is a CA Accelerator project; each project hires a startup-sized group of the best-of-the-best to get game-changing products designed, developed, and out-to-market.

User Experience Specialist (Jan 2004 - Jun 2016)

Cisco Systems, Inc., San Jose, California

Cisco Security Portal UX Product Owner and Technical Business Analyst. Wrote user stories for international Scrum team tasked with updating a website specializing in keeping external customers up-to-date on current software threats.

UX Leader for a major multi-year cross-functional Agile project with team members distributed around the globe; analyzed previous tool UI design and implementation methods, integrated user feedback, and proposed new design approach to stakeholders.

- Drove user testing of early design concepts.

- Integrated corporate branding as an SME.

- Reviewed and approved designs by new UX team members.

- Consulted on layout and standardization questions.

- Led front-end framework upgrades.

- Created project-wide UX/UI standards documents, and guided long-term UX planning efforts with stakeholders.

- Participated in Agile activities at both the program and individual

Scrum team level.

- Delivered low- and high-fidelity wireframes as well as pixel-perfect design docs and redlines.

UX Designer and Front End Developer for both internal and external projects.

- Reviewed requirements with business groups, working with them to distill and inspire ideas.

- Created sketches, wireframes, mockups and prototypes.

- Coded front-end prototypes in Javascript (Dojo, ExtJS)

- Conducted usability studies, developed marketing material, and trained development team members in front-end languages and standards.

- Provided support and consultation services throughout deployment as UX, HTML, CSS and Javascript subject-matter expert.

- Acted as subject expert on Cisco’s internal and external UI standards, becoming the organization SME on how to design sites that comply with corporate branding.

Information Technology Engineer (Jan 1998 - Jan 2004)

Cisco Systems, Inc., San Jose, California

Full-stack Web Developer for customer-facing technical support websites on Cisco.com.

- Founded an internal group focused on training developers in excellence in code review procedures.

- Instrumental in the establishment of formal standards and of code review approval as a required step before deployment to production.

- Designed, developed, tested and deployed internal web tools for Cisco Technical Support.

- Designed and developed search UI to help Cisco Customers download software on Cisco.com.

- Executed business analysis, visual design, implementation-level prototyping, database design, software development and post-deployment support. Fielded customer input and feature requests, and interviewed and trained incoming developers on Cisco’s process, environments and tools.

College Internships

- Sybase

- Nortel Networks

- Sun Microsystems

- Silicon Graphics

Education

Cal Poly SLO

Bachelors in Computer Science

ScrumAlliance

ScrumMaster Certification

University of Washington, Washington DC

Certified IT Analyst

About me

I am a curious and detail-oriented craftswoman who enjoys figuring out how to make lives easier through intelligent and thoughtful design. When I'm not working or entertaining my toddler, I'm teaching fine woodworking, playing ice hockey, or checking my bees.

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