Sales Customer Service
Resume:
January ****
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March ****
January ****
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June 2015
August 2012
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October 2014
April 2008
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June 2012
June 2006
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April 2008
April 2004
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June 2006
Kathryn C. Lay
** ********* Ave, St. Cloud, FL 34769
321-***-**** * *********@*****.***
A position within the tourist industry utilizing over 20 years of successful experience in the field of customer service and sales.
• Ability to communicate with customers, management, and all staff
• Effectively manage many different responsibilities simultaneously.
• Reputation as a dependable and accountable employee.
• Motivated self-starter with an aptitude for learning new skills quickly. Diamond Resorts
Outbound Call Center Representative Orlando, FL
Responsible for selling vacation packages to Diamond Resort members for the purpose of time share sales.
V12 Productions
Outbound Call Center Representative Orlando, FL
Responsible for outbound sales of durable medical supplies; back and knee braces, creams, vitamins to patients of orthopedic physicians. Utilized proprietary sales software and automated phone system. Consistently achieved high sales goals. Marriott Vacation Club
Outbound Call Center Representative Orlando, FL
Responsible for the sales of vacation packages to current Marriott reward members or preferred guests. Consistently met sales goals.
Convergys
Inbound Call Center Representative Valdosta, GA
Responsible for selling programming, ordered and activated receivers, and managed customer calls and complaints for Direct TV.
Hilton Grand Vacations
Outbound Call Center Representative Orlando, FL
Responsible for selling vacation packages for all Hilton properties across the United States. Utilized proprietary software for managing sales. Walt Disney World Central Reservations
Inbound Call Center Representative Orlando, FL
Responsible for inbound customer service calls to book selected hotel accommodations, food packages, and attraction tickets. Processed customer credit card payments. Objective
Summary
Experience
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