Sales Customer Service

January ****

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March ****

January ****

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June 2015

August 2012

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October 2014

April 2008

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June 2012

June 2006

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April 2008

April 2004

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June 2006

Kathryn C. Lay

** ********* Ave, St. Cloud, FL 34769

321-***-**** * ac1d3k@r.postjobfree.com

A position within the tourist industry utilizing over 20 years of successful experience in the field of customer service and sales.

• Ability to communicate with customers, management, and all staff

• Effectively manage many different responsibilities simultaneously.

• Reputation as a dependable and accountable employee.

• Motivated self-starter with an aptitude for learning new skills quickly. Diamond Resorts

Outbound Call Center Representative Orlando, FL

Responsible for selling vacation packages to Diamond Resort members for the purpose of time share sales.

V12 Productions

Outbound Call Center Representative Orlando, FL

Responsible for outbound sales of durable medical supplies; back and knee braces, creams, vitamins to patients of orthopedic physicians. Utilized proprietary sales software and automated phone system. Consistently achieved high sales goals. Marriott Vacation Club

Outbound Call Center Representative Orlando, FL

Responsible for the sales of vacation packages to current Marriott reward members or preferred guests. Consistently met sales goals.

Convergys

Inbound Call Center Representative Valdosta, GA

Responsible for selling programming, ordered and activated receivers, and managed customer calls and complaints for Direct TV.

Hilton Grand Vacations

Outbound Call Center Representative Orlando, FL

Responsible for selling vacation packages for all Hilton properties across the United States. Utilized proprietary software for managing sales. Walt Disney World Central Reservations

Inbound Call Center Representative Orlando, FL

Responsible for inbound customer service calls to book selected hotel accommodations, food packages, and attraction tickets. Processed customer credit card payments. Objective

Summary

Experience

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