Backup Administrator, Networking, Cybersecurity
Resume:
ANTHONY BROWN
********@*****.***
www.linkedin.com/in/arbrow42
DATA PROTECTION ENGINEER
LEVERAGE DATA PROTECTION AND STORAGE BACKGROUND TO PROVIDE NETWORK AND SECURITY SERVICES
Expertise in backup and recovery, data and storage management, problem resolution, and top tier customer service. Collaborate with team members for effective results throughout operations. Considerable background reducing costs for consumables and equipment, increasing efficiency of backups, and quickly grasping functionality of new software, hardware processes.
- Backup and Recovery
- SAN Storage Management
- Data Security
- Networking Basics
- Technical Support
- Troubleshooting
- Legal Compliance
- Backup Solution Design and Implementation
- Disaster Recovery
TECHNICAL SKILLS
SOFTWARE:
- Commvault Simpana, HP Data Protector, VMWare ESX/vSphere, Dell vRanger, Microsoft Office, NetApp OnCommand, EMC Unisphere
HARDWARE:
- NetApp, Quantum Scalar Tape Library, Dell Powervault disk arrays, Data Domain, Brocade Fiber Switches, EMC Celerra
PLATFORMS:
- Windows (Servers 2008, 2008 R2, and 2012, Workstation 7), UNIX (HP-UX, Linux)
PROFESSIONAL EXPERIENCE
AEROJET ROCKETDYNE, Rancho Cordova, CA 2010 - 2017
BACKUP ADMINISTRATOR
Installed, analyzed, and administered all backup servers enterprise-wide, updating firmware, hardware, software installation, upgrades and patches, fiber, SAN, and network configuration etc. Administered all backup tape libraries enterprise-wide, and coordinated tape pulls and forwarded to Iron Mountain or onsite vaults. Backed up Windows, Linux, and UNIX servers, NetApp Filers, Exchange, Symantec Enterprise Vault, virtual machines on VMWare, and an Oracle ZFS array.
- Assisted end users by performing restore operations when data was accidentally deleted or lost.
- Managed backups for all 8 sites in enterprise, troubleshooting problems when necessary.
- Was instrumental in onboarding new Commvault Simpana backup solution, replacing legacy HP Data Protector solution.
- Worked with Cybersecurity, isolating contaminated data from classified spills and with Legal department to sequester data for legal holds.
- Oversaw purchasing consumables, (backup tape cartridges, etc.), reducing costs by over 30% with switching vendors depending on lowest costs.
IBM, Rancho Cordova, CA 2010
HEALTHNET SYSTEM SERVICE REPRESENTATIVE
Operated as outsourced contractor to HealthNet. Configured and performed Blackberry Enterprise Server activations on Blackberry smartphones utilized by end users.
- Provided technical assistance to individuals, resolving questions or issues.
- Streamlined the record keeping process for Blackberry devices by using template and filing system, which saved time on data entry and allowed faster access to records when looking up previous orders.
- Imaged PC's for HealthNet Advanced Replacement PC program, expediting the replacement and repair of employee workstations that had stopped working.
HEWLETT PACKARD, Roseville, CA 2001 - 2010
MISSION CRITICAL CUSTOM STORAGE TECHNICAL ACCOUNT MANAGER 2007 - 2010
Provided specialized custom technical support for internal IT group in HP Worldwide Data Centers. Worked as team expert on HP Data Protector backup software.
- Proactively checked for issues on storage disk arrays and virtual tape libraries, repairing before issues expanded, which included failing disks, firmware updates, network configuration, storage monitoring, and other change management.
- Co-developed and taught training course, instructing team members how to use HP Data Protector to recover data for end users.
- Identified and resolved major bug in Data Protector Installer software by bringing to software engineers' attention, which was fixed and distributed worldwide.
RESPONSE CENTER ENGINEER, Tier 1 2001 - 2007
Provided 1st level phone and electronic support for HP Data Protector software to external customers. Resolved issues with failing backups, hardware setup, configuration, and license issues. Authored online technical support documents and wrote ‘how to’ guideline that was given to customers to use when login process for support website changed. Served as the chairman and moderator for team meetings and, in 2007, ranked 2nd in highest amount of cases resolved.
- Educated customers on best practices for product, as well as how to look up information in documentation and where to find patches, upgrades, and white papers, helping to reduce incoming calls by encouraging self-help.
- Won awards for full customer satisfaction by receiving positive feedback through customer surveys and emails to management.
- Trained at same level as 2nd tier support, providing faster resolution to customers.
EDUCATION / CERTIFICATION
- BACHELOR’S OF SCIENCE (BS), Computer Information Systems - Networking, Southern Utah University, Cedar City, UT
- ASSOCIATE’S (AA), French Studies, BYU Idaho, Rexburg, ID
- HP-UX Certified Systems Administrator (CSA - HP-UX v11i)
ADDITIONAL QUALIFICATIONS
- Citizenship: USA
- Clearance: DoD Secret (Active)
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