Technical Support Microsoft Office
Resume:
Joseph Kwiatkowski
Jurupa Valley, CA 92509
*********@*****.***
Career Objective:
To obtain a position that will allow my skills and experience to be used to help make a company and its associates more successful.
Work Experience:
Prime Healthcare Ontario, California 8/03 - present
Technical Manager
Supervised and trained technicians in customer and technical support over multiple locations in Southern California
Been in charge of numerous time management systems
Handled all purchasing for the IT department
Create, maintain and document the network user and software user accounts.
Maintain inventory and security of the computer systems.
Ensured Hospital wide systems management practices of the company are employed to maintain and operate the technology infrastructure, hardware and software applications.
Developed, monitor and maintain networks, databases, back-up systems, hardware and custom software systems utilized by company departments.
Conducted interviews with prospective technicians.
Advised all organizational levels on various aspects of the functions and capabilities of the information system.
Was essential in the progress of numerous IT projects for hospital staff
Provide as needed – Hands on end user training.
Documented call information and performed off-line research and call escalations.
Handled technical support questions by users via phone, email, remotely and in person
Used company on line tools for training of technicians
Supervised the deployment servers, user workstations, and laptops on different MS platforms
Long Beach Mortgage (Teksystems) Orange, California 10/01 – 08/03
Desktop Support Manager/Network Technician
Assisted with the deployment and movement of hardware in various offices across United States.
Responsible for vendor negotiations related to software and hardware.
Conducted interviews with prospective technicians
Deployment of servers, user workstations, and laptops on different MS platforms.
Network Printer installation, configuration and administration.
Handled technical support questions by users via phone, email, remotely and in person.
Creation and administration of Microsoft NT and Novell accounts.
Documented call information and performed off-line research and call escalations.
Ensured that server backups and restorations are performed correctly and efficiently.
Installation and troubleshooting of Microsoft Office Suite of Products, NT Server, NT Workstation, 2000 Pro, 2000 Server, SQL 6.5 Server and SQL 2000 Server and developer tools.
Created, developed and implemented Windows 2000 unattended install that includes service pack 2, Microsoft Office Suite, and reduced workstation downtime.
Technical support for Windows 2000 migration, consisting of 60 workstations and 10 laptops
Developed and implemented the installation of Windows NT 4.0 for dial-up networking access.
Administering NT and Novell Security Permissions on the network.
Responsible for Image build of all company hardware standards and maintaining an Image library server.
Helped remote users troubleshoot configure connections using VPNs and remote connections.
Tracked and scheduled cases and set repair priorities.
Saperston and Day P.C., Attorneys at Law, Buffalo, New York 5/98 – 6/01
PC Technician
Provided support of desktops, laptops, and Citrix communication servers to over 250 end-users in five locations throughout New York State.
Implemented and maintained new desktop configurations as well as rebuilds, and ensuring network connectivity.
Made hardware repairs of all computers and printers, in person as well as with phone support.
Provided dial in support, network administration, and directed users to appropriate resources.
Identified problem trends and provided possible solutions.
Acted as organizational troubleshooter for all equipment, telecommunication, and end-user issues within time and budget constraints.
Education:
Erie Community College, Williamsville, New York
A.A.S. Computer Information Systems,
Courses include
COBOL, RPG, dBase III and Analysis, Computer Analysis, and Business Management
Ikon Office Services, Williamsville, New York
A+ Certification
References Upon Request
Contact this candidate