Manager General

*** ************ ****,, *** ******, NJ ***** 732-***-**** ******.******@*****.***

Robert Henn

Objective

To obtain a job where I can better utilize my skills and education. To start a full time position that provides benefits.

Experience

2014-current

Brickhouse Tavern

319 Main Street, Dupont, PA 18641

Owner/General Manager

Staffing

Scheduling

Liquor, beer and food ordering

General operations of the Bar

October 2004-present(seasonal)

Ebbtide Fishing Charters

1825 US RT 35 South Amboy, NJ slip A25

Captain

Took out groups of people Charter Fishing

Worked within the USCG guidelines to provide safe and enjoyable fishing trips.

1999-2007

Verizon Communications

1095 Ave of Americas, NY, NY

Area Operation Manager

Managed a Group of 11 1st level managers and 300 field technicians

Worked with in a 5 million dollar a year budget, to ensure quality installation and repair of Telephone lines and cables.

Dealt with labor issues, and worked with in regulatory guidelines

1996-1999

Quality Analyst

Assess work done by field technicians and recommend to District Manager correction and methods to improve the quality of work the field technician were providing to our customers

Prepare and present recommendation to Vice President, to help Verizon improve their customer satisfaction and Brand Name.

Prepare for Quarterly Audits, showing plans that were implanted and the results they provided.

1988-1996

Field Technician

Installation and maintenance of telephone service.

Education

September 1999-May 2001

Wagner College

1 Campus Rd Staten Island, NY

Achieved a Master of Business Administration Degree.

References

References are available on request.

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