Windows Server Technical Support
Resume:
SYED NAQVI
Mississauga *******@*****.***
FIELD TECHNICAL SUPPORT
HIGHLIGHTS OF QUALIFICATIONS
8+ years extensive experience as IT professional in Technical Support
Excellent communication and diagnostic skills
Practical experience in efficiently and consistently correct problems and rarely escalated issues
Certifications
A+
MCSA (In Progress)
CCNA (In Progress)
In depth working knowledge of desktop support, server support, active directory (AD), Windows server NT 4.0/ 2003/ 2008/ 2012, Windows XP/Vista/7/8
Administering and monitoring performance of LAN/WAN network using remote connection tools
Hands- on experience in responding, tracking, and following up to telephone, emails and end user request for the support
Ability to build rapport with the clients and employees
TECHNICAL SKILLS
Internet Technology: ISDN, Frame Relay, DSL, HDLC, Cable, Wi-Fi and 3G
Operating Systems: NT 4.0, Windows Server 2000,Windows Server 2003, Windows Server 2008
Hardware: HP and Dell Servers and Workstations
Network Services: User Administration, Mail, Printing, RSAT, DHCP, & VPN
Protocols: TCP/IP, ICMP, IGMP, SNMP, SMTP, FTP, LDAP, IMAP, PPP & PPTP
Servers: Messaging, Application, File, Proxy, Print, Virtual, FTP, RADIUS
EMPLOYMENT HISTORY
Field Service Technician February/2015 – April 2017
NCR, Mississauga, Canada
Performing periodic preventative maintenance on assigned products; Diagnose problems, makes minor repairs and replaces components (at the module level); Follows appropriate security procedures when working with ATM's for financial institution resulting in smooth operations
Provided accurate and creative solutions to user problems to maximize product & systems availability
Repair and replace components on Tier I equipment such as PCs, workstations, peripherals, printers, front-end POS systems, ATMs (in branch or Kiosk), and single pocket proof encoders
Manage incidents, building working relationships with customers and meetings SLAs
System Administrator December/2014 - January/2015
North Bridge Financial, Toronto, Canada
Planned, deployed, and monitored the creation of Microsoft WSUS to automatic update
Windows 8 and related Microsoft Software on all computers
Installed, configured, and troubleshoot new Windows Server 2000/2003/2008 and integrated DNS/
DHCP services
Assisted in planning, design, documentation, and implementation of various systems which includes HA of critical servers, desktop PC’s, laptops, servers, network equipment, and software applications
Installed, configured, and troubleshoot new Windows Server 2008/2012 and integrated DNS/ DHCP services
Desktop Support November/2013 – November/2014
Siemens, Toronto, Canada
Provided IT support on technical requests in person, over the phone or email and monitored resolution status which increased system uptime
Managed Active Directory site, replication schedules, site links and boundaries, used ADUC to create and manage computer, user and group accounts in an Active Directory environment
Created help desk documentation with step by step instructions on problem resolving techniques
Diagnosed, troubleshot and resolved wide range of software, hardware, network & Virtual machines issues for smooth operations
Deployed and installed software & windows Operating systems on new systems remotely & Virtual machines, and provided end user training on applications
Supervised complaint ticketing system and follow timely resolution of all work orders
Desktop Support March/2011 – October/2013
Compugen, Toronto, Canada
Optimized systems performance and spool utilization, responded to system hardware/software error messages, storage and hardware configuration problems
Identified potential areas for wide system outage and initiated analysis and resolution
Escalated issues as required and maintained communication with customers and technical teams to ensure resolution in order to meet or exceed defined service level expectations
Managed inventory and tracked all hardware and software used within the organization
Administered Windows 2003 and 2008 server user security; Added new users and provided access to databases and system functions; Setup and supported connected peripherals
EDUCATION
MCSA & CCNA Cisnet Mississauga 2017
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