Manager Project

Mr. Derrick Lee Flowers

**** ******* **.

Des Plaines, IL. 60016

(773) 807- 4980

************@***.***

Objective

Highlights of Qualifications

As Interviewer Admissions Advisor for Herzing University, I met all performance criteria for the position. General: Effective time management, receptive to feedback and direction, open-minded and receptive to change in business practices and initiatives. Admissions Specific: Follows the enrollment process, works positively as a member of the enrollment team, Paperwork and applications are complete, timely and accurate, uses Campus CVUE and Live Chat appropriately and in a timely manner, Phone observations meet or exceed expectations, Interview observations meet or exceed expectations, follows all local, state, federal and Herzing guidelines as it applies to student recruitment.

As a Senior Admissions Advisor for AIU, I met and exceeded monthly individual student recruitment goals. I met

and exceeded monthly individual retention goals. I assisted in mentoring, motivating, and supporting 3 different

teams in an effort to reach peak performance. I attended weekly senior meetings to discuss progress and

strategies of improvement for the team. I assisted the DOA’s with trainings, meetings, and communications to

focus the team for continued success. I was tasked with maintaining current and accurate knowledge of all

program offerings, policies and procedures

As a Project Manager for AT&T, I designed and project managed the installation of over 60 LSO's (Local Service Offices) and over 50 customer SONET Networks. The scope of work included the hand off to the LEC‘s, CLEC’s, IXC’s and Customers all of AT&T service offerings, DS0 through DS3, ISDN (PRI and BRI) and SONET Service from OC-3 to OC-96, supporting ATM, Frame Relay and LAN’s and WAN‘s.

As the Senior Telecommunications Manager for MWRDGC, I established and project managed the phased migration from the AT&T System 85 PBX to a MAN Definity G2/G3, 9 site configured system. This network included the design installation and integration of WAN and LAN networks at 4 of the nine sites.

Relevant Skills

Identify and assess risks and issues

Provide alternatives to mitigate and manage objections.

Prepare and disseminate information on application status, compliance, and modifications.

Manage trouble Escalation

Manage reports to improve service to students and to increase productivity

Respond to inquiries regarding application obligations and revisions.

Evaluate opportunities with students consistent with alignment of university strategy.

Provide an understanding of the terms and conditions of the application arrangements.

Identify, track and monitor application issues.

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Employment History

05/13/2009 to Present Admissions Advisor Herzing University

635 Butterfield Rd.

Oakbrook Terrace, IL. 60523

08/2005 – 01/14/2009 Sr. Admissions Advisor American Intercontinental Univ.,

Hoffman Estates, IL., 60192

10/2002 - 02/2005 1099 Telecom Contractor K-force Professional Staffing PROJECT - XP

MIGRATION

1011 Lake St, Oak Park, Il.

10/1998 - 12 /2002 Senior Project Mgr. AT&T, 233 S. Wacker Dr., Chicago, IL. 60606

4513 Western Ave. Lisle, IL

1989 - 1996 Senior Telecom Mgr. METRO. WATER RECLAM. DIST. of GREATER

CHICAGO

100 E. Erie, Chicago, IL. 60616

1986 - 1989 Senior Telecom Tech. BAXTER INTERNATIONAL, 1 Baxter Parkway,

Deerfield IL.

1984 - 1986 Telecom Mgr. MAXICARE IL. INC., 310 S. Michigan Ave., Chicago,

IL.

Education

American Intercontinental Univ., AABA earned 2008

LOYOLA UNIVERSITY; 1990 - 1991, CHICAGO, IL.: Major: TELECOM. MANAGEMENT

DEVRY; 1991 - 1993, Chicago, IL.: Major: TELECOMMUNICATIONS

AMERICAN INSTITUTE. INC.: TELECOMM. LEVEL I, II & III & DATA COMM. LEVEL I & II

B.C.R. CERTIFICATION: TELECOMM. TRAFFIC ANALYSIS & TELECOMM. MANAGEMENT

EXCUTRAIN: MS PROJECT 2000 LEVEL I & II

D.E.C. CERTIFICATION: VMS UTILITIES AND COMMANDS

BAXTER CERTIFICATION: LEADERSHIP PROCESS

AT&T : DEFINITY G2 SWITCH ADMIN. & DEFINITY G2 SWITCH COMM. MGMT.

P.M.I. : PM7000-TOOLS AND TECHNIQUES, PM7100-HUMAN DIMENSION, PM7200-SCOPE,

SCHED. & COST, PM7300-ESTIMATING & RISK, PM7400-QUALITY for PROJECT MGMT

SNIFFER CERTIFICATION: NETWORK ANALYZER TROUBLESHOOTING

INSTITUTE FOR HOUSING MANAGEMENT: HOUSING MANAGEMENT

HALL INSTITUTE - CHICAGO REAL ESTATE BOARD: R .E. TRANSACTION

References Available Upon Request

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