Customer Service Sales

ANDREW O'CONNOR

**** ******* ***** *** **** Jupiter, FL 33458 • Home: 856-***-**** • Cell: 856-***-**** •

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Professional Summary

Skills

Organized multi-tasker dedicated team player

Customer-oriented Quick learner

Fast and efficient service worker Efficient in Microsoft Office

Skilled up seller Strong mathematic skills

Work History

Executive Assistant to CEO, 11/2016 to present.

Access Medical Laboratories – 5151 Corporate Way Jupiter, FL 33458

Handle scheduling meetings, organization of CEO’s tasks and projects.

Worked closely with all departments problem solving and creating efficiencies within the company.

Conducted extensive research for CEO and presented detailed projects.

Tested and implemented a new Billing System for the department.

Involved in creating relationships with vendors, and maintaining those relationships.

Client Relations Specialist, 2/2015 to 11/2016

Access Medical Laboratories – 5151 Corporate Way Jupiter, FL 33458

Client retention and providing existing clients with excellent service.

Upsold clients on new products launched within the company.

Worked closely with the sales department and assisting in finding new territories and prospects.

Worked with billing department and handle invoices and payments.

Efficient work with systems Word, Excel, Office, and Sales Force.

Worked closely with company’s VIP clients handling their laboratory needs.

Handle clients supply orders and created accounts.

Assisted the clients with laboratory matters and issues, with problem solving and swift service.

Assistant General Manager, 05/2012 to 1/2015

Panera Bread – 4540 PGA blvd. Palm Beach Gardens

In charge of tracking food cost, and overseeing procedures are being followed.

Maintained high standards of customer service during high-volume, fast-paced operations.

Food Safe Certified controlled and check quality of product being served.

Training specialist, coaching and developing new associates.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

Built loyal clientele through friendly interactions and consistent appreciation.

Server /catering events, 01/2008 to 02/2012

Anthony's Italian Restaurant – 512 Station Ave. Haddon Heights NJ 08035

Greeted customers and provided excellent customer service.

Built loyal clientele through friendly interactions and consistent appreciation.

Assembled food orders while maintaining appropriate portion control.

Worked as a bus boy, host, and server. I utilized myself how my employer needed me.

Handled currency and credit transactions quickly and accurately.

Education

High School Diploma: 2007

Haddon Heights High School - 301 2nd Ave. Haddon Heights, NJ 08035

College 09/2016 to present.

Kaplan University-

Working towards Associate’s in Applied Science in Business Administration.

Up to date I’ve earned a 3.83 GPA.

Certifications

Safe Serve Certification.

Member of The National Society of Collegiate Scholars

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