Technical Support Manager
Resume:
Jerome Anthony Cornute
St Louis, Mo. 63112
Mobile: 617-***-****
Email: ********@***.***
Summary of Qualifications
Over fifteen years experience working in media services technology with high
Profile people and events.
Proficient knowledge of Poly Com, Tandberg, video teleconferencing systems.
Crestron control systems. In a secure and non secure environments.
Strong interpersonal skills, able to train users, make presentation to an internal audience and interact positive with upper management.
Independent problem solving and self-direction.
Able to work under pressure providing technical support for several scheduled events.
WORK EXPERIENCE
IT Specialist (CUSTSPT)
Joint Forces HQ-MA NGARW8A6AA01 3/2002 – 3/2010
Milford, Massachusetts US
Performed the duties of Network Administrator for the Distance Learning 132 network.
Coordinate, Scheduled, and ran Video Teleconference for JFHQ and assisted the DL
Classrooms POC’s in the conduct of their Video Teleconferences.
Free Lance Media Technician
Harvard University 9/2001 - 3/2002
Cambridge, Massachusetts US
Worked with students and staff coordinating Classroom presentations via personal
computers.
Creating graphics and provide audio/visual technical support for conferences,
meetings, and public forums, for the Kennedy School of Government Media service
Center.
Free Lance Production Technician
WB56 WLVI TV 9/2001 - 3/2002
Boston, Massachusetts US
Provide technical support as a camera operator, floor manager, audio and light setup,
and assist in the creation of graphics using Chyron and Paint Box Character Generator
for the morning and evening newscast and other studio production.
Studio Manager
Boston Neighborhood Network 7/1986 - 9/2001
Boston, Massachusetts US
The duties of this position were to plan, coordinate, and direct the development of
studio productions, through the design and development of training programs,
consultation with producers, analysis of past production, and the procurement of
equipment and services needed for the productions.
Develop policies, directives and standard operating procedures, and oversee the
development of immediate and long term plans to enhance the overall productivity
and technical operation of the studio.
EDUCATION
Endicott College
Bachelor's Degree
Beverly, Massachusetts US
Major: Business Administration
GPA: 3.85 out of 4.0
Honors: magna cum laude
Springfield Technical Community College
Associate of Science, Telecommunication
Springfield, Massachusetts US
Honors: National Deans List
JOB RELATED TRAINING
Polycom VBP Technical Maintenance Training March 2010
CompTIA Security+ Certification October 2009
Polycom MGC 25/50/100
Technical Maintenance Certification March 2005
Cyber Sense Training Microsoft Word,
Excel, Access and PowerPoint March 2005
Distance Learning Equipment Training Course
(ITTC-063) ATM, Networking for DL LAN/WAN Nov 2003
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