Customer Service Management
Resume:
PERSONAL DETAILS
*** ****** ******, ******** ****, 1811
Cell 071-***-**** or 082-***-****
E-Mail: ac1c29@r.postjobfree.com or ac1c29@r.postjobfree.com INTRODUCING
RICARDO MATTHEW MAY
2
CURRICULUM VITAE
PERSONAL INFORMATION
Name: Ricardo Matthew May
Nationality: South African
Languages: English/Afrikaans/Zulu
Availability: Immediately
Drivers License: Code 08
Address: 369 Goodman Avenue, Schoongezicht, Witbank EDUCATION
SECONDARY EDUCATION
Last School Attended: Kliptown Senior Secondary School Highest Standard Passed: 11
Subjects Passed: English
Afrikaans
Accounting
Biology
Computer Science
Travel and tourism
Welding Courses Completed
South African Institute For Welders (SAIW)
Type Welding: Fillet Welding 1F, 2F, and 3F
Welding Process: G.T.A.W – ER 70S-6
Type Material: Carbon steel
Belique Training Centre Argon Welding
TRAINING OBTAINED:
GREATER ELDO’S IMAGE OF PEACE & COUPLES FOR CHRIST 2007 CUSTOMER SERVICE TELEPHONE ETHICS
CALL CONTROL EFFECTIVE PROBING
LISTENING SKILLS CUSTOMER PROFILING
EFFECTIVE COMMUNICATION BUILDING RAPPORT
TRAINING OBTAINED: SAMTRAC
NOSA 2017
Describe risk management as a process and discuss different risk control measures
Evaluate different incident prevention theories
Motivate the use of occupational HSE management systems
Advise on different legislative requirements
Describe the environmental impact of industrial operations
Write risk-based standards for an occupational HSE management system
Achieve continual improvement within an occupational HSE management system 3
EMPLOYMENT DETAILS
NAME OF COMPANY: Prasa
Position Held: Flagman
Period Employed: Aug 201 5 t o Fe b 2 01 7
Reason for Leaving: Contract Expired
Duties/Responsibilities:
Ensure that all moving trains’
equipments and the team members
working on the rail abide by safety
rules at ALL times by using different
types of flags.
In terms of safety, I ensure that
trains moves safely and workers
have to abide with the safety rules
at all times
Reference: Cynthia or Mona
Contact: 081-***-**** or 079-***-****
EMPLOYMENT DETAILS
NAME OF COMPANY: MTN SA
Position Held: Sales Consultant
Period Employed: Des 2013 – 31 Jan 2015
Reason for Leaving: Company l i q u i d a t e d
Duties/Responsibilities:
Administrator
Customer Service
Deal with customer queries and resolve them ASAP
Do upgrades of cell phone contracts, submit faulty phones for repairs
General queries
Activations of new contracts, sim swaps, activation of pay as you go sim cards Reference:
Contact A f r i c a P h o l o g o l o
Tel 073-***-****
EMPLOYMENT DETAILS
NAME OF COMPANY: Cedar Employee Benefits & Consultants (PTY) LTD Position Held: Administrator
Period Employed: March 2007- to June 2007
Reason for Leaving: Temp
Duties/Responsibilities:
Administrator
Electronic filing of documents
Scanning of documents from fund administrators
Ensuring that files are stored correctly under client name Reference:
Contact Veronica Steyn
Tel 011-***-****
Key Task:
Compliance to all company procedures, commitment and co-operation
Trustworthy, honest and confidentiality and a deep sense of accountability 4
EMPLOYMENT DETAILS
NAME OF COMPANY: Howden
Position Held: Semi skilled laborer
Period Employed: July 2009 - to Oct 2011
Reason for Leaving: On contract basis
Duties/Responsibilities:
Administrator
Semi skilled fitter
Aligning, fitted new scooters, change of stainless steel, fitting of new bolts and nuts
General worker
Ensuring that I comply to the safety rules of the mine and minimize any injuries Reference:
Contact Willem Antonio
Tel 083-***-****
6 April 2017
Dear Prospective Employer,
I have excellent communication skills and always maintain a gracious and professional manner when communicating with people.
I’m very passionate about my duties and always achieve the timelines. Given the opportunity, I will bring a number of successful capabilities to your company and also looking forward to the experience I’ll gain from your company.
Thank You,
Ricardo May
5
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