Case Management

Karen L. Allen

**********@*****.***

Day 214-***-****

Areas of Expertise

Budget /Contract/Program Management-10 years

Training and Development- 10 years

Policy and Procedure Development- 10 years

Grant writing-5 years

Coaching and Training-10 years

Management-15 years

Housing-10 years

Real Estate and Mortgage-5 years

Criminal Justice-15 years

Program and Workshop Facilitation-10 years

Experience

ResCare-Workforce Solutions Greater Dallas

Center Manager Dallas, Texas 2011-02/16/2017

•Conducts audits to determine program compliance while following company policies and procedures

•Knowledge of procurement laws and regulations, sources of supply and methods/procedures to purchase goods and services

•Experience with governmental procurement processes and requirements

•Train new staff and new process specifications to staff; instructional design

•Monitor performance and adjust work assignments and/or supply of resource materials when necessary

•Through coaching/training of staff in the area of case management, increased the output of participation within TANF program; program exceeded the participation rate for Months

•Mentors and trained new employees adjacent to new employee trainings to further equip them to handle many routine functions within the project center, releasing tenured team members to focus on new client development, current client retention and other pertinent duties

•Completes all new tasks and assignments within project timelines resulting in high goal obtainment

•Interviews potential employees, schedules staff meeting, evaluate performance and made recommendations for promotions. Able to establish a team-spirited environment through a positive and proactive leadership style

• Manages and supervises the TANF (Temporary Assistance for Needy Families) SNAP E&T (Supplemental Nutrition Assistance Program Employment and Training)

• Knowledge and the ability to use the TWIST (The Workforce Information System of Texas)

• Ability to analyze the TWIST web report to support the Board Contact Year performance measures

• Monitor staff case files to keep the center error rate on outside and inside monitoring at a minimum (less than 5%)

• Ensure that supportive services are ended in timely fashion to avoid disallowed cost

Dallas Housing Authority

Director Family Self-Sufficiency

Family Sufficiency/Homeownership Manager Dallas, Texas 1999-2010

•Managed program functions including grant writing, budget and contract management, strategic planning and identification of goals and objectives for successful execution of numerous grant programs

•Coordinated, implemented, expanded and maintained the Family Self-Sufficiency Program

•Conducted workshops promoting both the Self-sufficiency and Homeownership programs

•Established long-term relationships with business partners to benefit the needs of the Housing Choice Voucher participants

•Facilitated the homeownership process with Housing Choice Voucher participants between real estate professionals, loan officers, inspectors and title companies; by reviewing residential sales contracts, inspections, appraisals and HUD1 statements

•Built and established relationships with business partners such as mortgage lenders, real estate agents, builders, credit counseling agencies and others

•Trained prospective homebuyers, mortgage lenders, real estate agents, builders and non-profit organizations on the Section 8 homeownership voucher program

•Wrote and updated policies, procedures, training and marketing materials and brochures

•Reviewed and approved good faith estimates, approval letters, sales contracts and other documents from lenders to ensure compliance with program requirements

•Met with clients to assess eligibility and develop steps to reach homeownership goals Assured progress was made towards reaching goals

•Worked with banks, real estate agents and brokers, to ensure successful housing purchases Processed escrow advances and closing cost disbursements

Dallas County Community Supervision and Corrections Department

Community Supervision Officer II Dallas, Texas 1993-1999

•Performed pre and post-sentence reports

•Protected society through the supervision of community supervision clients and enforcement of the Conditions of Community Supervision

•Assisted community supervision clients in preparing for their own rehabilitation by developing Supervision plans, making appropriate referrals and conducting appropriate follow up

•Prepared monthly statistical data reports

•Carried out such courtroom duties as may be assigned

•Maintained community supervision case records and files in accordance with departmental policy and procedure

•Documented community supervision client adjustment in the narrative record of the case

•Reported violations of community supervision in timely fashion and in accordance with judicial policy

•Prepared correspondence to other criminal justice agencies

•Knowledgeable of departmental policies and procedures

•Thorough knowledge of community supervision law and TDCJ rules and standards for the delivery of community supervision services

•Conducted interviews, investigation, and report preparation.

•Effective verbal and written communications skills

•Demonstrated ability to consistently perform at an above average level

•Input casework data and retrieve information using the department’s CAS computer system (Court Alternative System)

Texas Department of Criminal Justice-Parole Division

District Parole Officer I Dallas, Texas 1988-1993

•Counseled releasees and make appropriate referrals through the use of community services such as Texas. Employment Commission, Department of Human Services, Churches, Substance Abuse Treatment Programs and other Social Services Agencies

•Spoke to Civic Organizations, Social Services, Law Enforcement, Youth and Family Organizations and all other interested groups desiring information regarding Parole Programs

•Prepared adequate State Documents for Court Orders and assess information for Court attorneys

•Investigated violations of releasees, including interviewing releasees, victims, and witnesses and law enforcement officials

Education

Prairie View A&M University, B.S, Major: Social Work Minor: Criminal Justice

Certifications and Trainings

Life Skills Community Services

Cognitive Behavior Women – Men Issue Groups

Community Supervision Officer Certification Parole Officer Certification

Family Self-Sufficiency Specialist Real Estate Salesperson Courses

Housing Choice Voucher Specialist HCV Rent Calculation Specialist

Computer Skills

Microsoft Office Suite: Outlook, Word, Excel

Working knowledge Microsoft Access

Type 40- 50 wpm

References available upon request

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