Customer Service Manager
Resume:
Brunswick
Crystal M Bateman
Customer Service & Support
Specialist
***************@*****.***
* Fifteen years of commended performance in key customer service and support roles.
* Expert in customer care/communications, problem solving, relationship building using training and support.
* MS office "power user" with additional proficiencies in assorted databases.
* "Top Performer Award for Quality and Adherence scores three times.
* Six time "Employee of the week".
* Four time "Employee of the month".
Word, Excel,
Microsoft
08/2013 - 06/2017
CSR
Radial
Handling high volumes of inbound calls, accounts, order placing, techinal support, troubleshooting, increase customer retention and satisfaction, up/cross selling strategies, multitask, prioritize workload, document in detail all interactions with customers.
10/2012 - 10/2013
CSR
JoAnn Fabrics
Greeting/assisting customers, cashier, stocking, inventory, fabric cutter.
04/2008 - 10/2010
Cook/Shift Manager
Zaxbys
Prep, cook, serve food in a high pace environment. Oversee crew, ensuring tasks are complete and up to if not above company standards. Prepare employees schedules, clean, close business.
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Mission
Statement
I strive to over exceed customer/employer expectations by delivering second-to-none customer service. Maintain customer centricity in all initiatives and interactions always putting the customer first.
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