Project Management Manager
Resume:
Terry Rinehart-June
**** ** ****** *** *********, MO 64152
**********@*******.***
linkedin.com/in/Terry-Rinehart-June
Summary: Program and project management with over 15 plus years of experience within the telecom industry. Proven ability to manage team members across organizations and communicate at all levels. Successful at identifying, managing, and executing program initiatives, roadmaps, process improvement and overall projects plans. I have provided team leadership, as well as served as a liaison to user communities, information technology teams, and product development teams. Relocating to the St. Louis area in July 2017, looking for contracting and permanent opportunities in project management or business analyst role. SKILLS: Program, Project and Team Management:
• Detailed project plans and schedules
• Change management, communication & implementation plan development
• Identification of Goals & Performance Reviews
• Steering committee chair
• Business cases, functional, and system requirements
• Use cases and test cases development
• Identification of issues, risks, and opportunities
• Executive presentations & operational reviews
• Requirements Traceability Matrix and Process Flow Diagrams
• Power point, Visio, & Excel
Sprint Corporation, Overland Park, KS 2011-2017
Program Manager III/Strategist -Multi-Channel Operations Overview: Served as a strategist identifying business requirements & supporting the implementation of the initial launch of a social media learning platform for customer care. Supported the expansion of the social platform to provide content to corporate staff, business care and sales.
• Identified the cost benefits & creation of the business case supporting expansion of a social learning platform as a part of the customer care content strategy, $348K annual cost savings as a result of reduced call average handle time
• Program managed cross functional areas supporting the adoption of social media learning as a content strategy for multi-channel operations
• Program managed ongoing platform enhancements, interfaced with third party vendor regarding contract requirements, platform strategy and overall statement of work and schedule
• Supported business justification and project planning for the conversion of internal user content to a new social company intranet, eliminating multiple licenses fees by consolidating to a single platform eliminated $1M in annual cost
Sprint Corporation-Program Manager III- PMO & Care Management 2007-2011 Overview: member of project management office, supporting small project initiatives to global enterprise releases. Served in a project lead role as well as a supporting team member role. Served as liaison between care process owners for new marketing or system initiatives
• Identified system requirements for customer care supporting the conversion of an enterprise wide platform
• Supported care performance improvement initiatives
• Provided on-site & support during new system or platform implementation
• Provided implementation planning, change management and communications
• Supported identification of process changes during new product launches Terry Rinehart-June
6650 NW Nevada Ave Parkville, MO 64152
**********@*******.***
linkedin.com/in/Terry-Rinehart-June
Cerner Corp. Health Care Electronic Medical Records 2003-2007 Kansas City, MO Business Analyst/Program Manager
Overview: Served as business analyst and program manager for requirements & implementation support of hospital electronic medical records. Area of focus was patient charting and clinical office records.
• Identified and documented end user requirements and testing for Electronic Medical Record with an emphasis on physician’s solutions, and Community Health Record
• Supported identification of best practices and process improvement
• Provided onsite support during client implementation and conversions Previous/additional experience:
• Senior Group Manager-Led a product development team of 18 project managers that provided liaison between IT organizations & end users. Identified & documented system requirements, as well as supported testing, process re-engineering & customer lifecycle management for the deployment of Sprint ION
• Member of external customer business focus group; presented quarterly to business customers regarding systematic solutions for billing & invoicing enhancements
• Identified requirements & contributed to the Best and Final Offer for Federal contract-Sprint FTS 2000
• Lead and participated on project teams implementing Sprint FTS 2000 federal contract
• Served as user community representative on product innovation teams
• Managed inter-departmental project teams through the new product development life cycle process
• Volunteer mentor for ‘Amethyst Place’ Transitional Housing for Women in Recovery and their Children Education:
• Rockhurst University Executive Fellows; Masters of Business Administration
• University of Missouri Kansas City; Masters of Science Communications Studies
• Michigan State University; Summer Abroad Mass Communications/University of London
• University of Kansas; BA English Literature
Professional Training:
• PMP certification classes
• Leadership & team development classes
• Project management best practices
Contact this candidate