Active Directory Microsoft Office
Resume:
THOMAS J. DONLIN
*** ********* ***, ***** *********, NJ 07031
*******@*****.***
PROFESSIONAL Self starter, skilled troubleshooting, and customer support who is able to work both
SUMMARY independently and as part of a team to accomplish company objectives.
Detailed professional with comprehensive business experience who is an effective
communicator that can use his skills toward achieving company goals.
TECHNICAL Operating Systems: Novell Netware 4.2/5, Windows 7/XP/2000/NT/3.1/95/98/ME
SUMMARY Software: Exchange 5.5, 2000,2007 and 2013, Microsoft Outlook, Microsoft Office,
Advanced DOS Utilities, FTP Software, PLP Reprographic Software, Autocad (r13, 14)
Macintosh: MiniCad 7.0
Internet: Netscape, Internet Explorer, Firefox
Mid-Range: AS/400 User Profiles, User Security, Financial ApplicatMEDICALions
Hardware: Dell, Compaq, HP/Lexmark Laser Printers, HP Design Jet 650 and 750,
Xerox 8855 and 8830 Plotters, Xerox 7396 Large Format Scanner,
RAM/Processor upgrades, Hard Drive Installs, CD Writers
EXPERIENCE
January 2006 ENTERPRISE NETWORK SUPPORT
to The Provident Bank, Jersey City, NJ
Present Function in a supervisory capacity, mentor department technicians, and write helpdesk procedures
Work on Windows 2000/2003Servers, Windows XP and 7 workstations, manage Active Directory users, handle all troubleshooting calls, printing issues, AS/400 user management and device configuration, and mailbox setup for Exchange 2000/2003/2007
Assist with daily backups, utilize LanDesk to remotely connect to user PC's and troubleshoot, manage HEAT Call Tracking Administration and ATM network, perform moves/changes on Avaya, Inter-Tel, Nortel PBX, and Cisco phones systems, perform changes/password administration on Audix, Meridian, and Cisco voicemail systems, work with 66/110 punchdown blocks and tools
April 2003 ENTERPRISE NETWORK SUPPORT
to Fidelity National Financial (Formerly ALLTEL Information Services), Jersey City, NJ
January 2006
Support 1000+ user environment, MS Office products, and various MS operating systems
Provide additional level of supervisory support for Helpdesk Staff
Work with Network Administrators on various projects
Assist with daily backups, AS/400 applications, and HEAT Call Tracking System functions
Experienced in the development of Standard Operating Procedures and training material
June 2000 INFORMATION SECURITY ANALYST
to The Provident Bank, Jersey City, NJ
April 2003 Oversee and coordinate projects with management and in-house consultants (ALLTEL)
Responsible for user security, network access/file permissions, access to various programs in Horizon (JWALK) Banking Software (AS400), maintenance of Active Directory objects, and troubleshooting for headquarters and all branches
Participated in migration from Novell to Windows 2000
March 1998 TECHNICAL SOFTWARE OPERATOR
to A. Esteban and Company, New York City, NY
June 2000 Coordinated client projects with management, providing system solutions
Performed daily workflow activities, such as setting up PC and printer connectivity to
network.
Maintained in-house software operations, data archiving, and troubleshooting
March 1997 COMPUTER TECHNICIAN
to Tel-X Communications, Belleville, NJ
September 1998 Disassembly and assembly PC’s, printers, modems, scanners, and MAC’s
Construction and maintenance of fully functional computers, and testing operation
EDUCATION Diploma in Technical Support, November 1997
THE CHUBB INSTITUTE, Jersey City, NJ
Worked full time while attending the Institute as a Network Analyst Assistant,
creating and implementing the twisted pair wiring incorporated within
A 10 Base-T environment
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