Manager Customer Service
Resume:
Professional Summary (Social Services)
A highly motivated, results-focused individual with extensive detailed experience in Administration, working with Diverse Groups, Information Technology, Customer Service, Multitasking, and using Social Services in Licking and Knox Counties. Offering a strong commitment toward enhancing employer’s objectives and overall goals.
Professional Profile
Honorably discharged veteran, United States Navy.
3 years utilizing Social Services (local, state) in the field.
1 year teaching English in Brazil.
Over 10 years’ supervisory experience.
Responsible for 30 subordinate staff.
Over 10 years of office administration.
7 years of training personnel.
Supervised 3 dispatchers after promotion within 1 year of being hired.
2 years managing an inventory with in total 2 million dollars.
2 years of conducting interviews for open positions.
Key Strengths
Organization
Crisis Intervention
Interpersonal Skills
Active Listening
Microsoft Office products
Information Technology
Customer Interaction
Communications
Multitasking
Professional Work History
Case Aide, Equitas Health, Columbus, Ohio 09/2015 to 10/2016
Assisted with the provision of continuity of care for clients.
Gathered necessary components of the Ohio HIV Drug Assistance Program (OHDAP) application, ensured thorough completion and submission to Ohio Department of Health (ODH).
Researched then drafted and processed Rx Copayment assistance exceptions to be approved by ODH.
Data entry of intakes, outcomes, of my preparation and disbursements in the Public Partnerships LLC (PPL) and Entity Overhaul (ETO) the social workers services data programs.
Program Manager, ViaQuest, Dublin, Ohio 12/2014 to 09/2015
Management of 5 counties and the homes and clients located within those counties.
Supervised 30 direct care staff of individuals with developmental (and/or) behavioral disabilities.
Interviewed and Hired staff that would be working with individuals with developmental and behavioral disabilities.
Direct care of individual(s) with developmental (and/or) behavioral disabilities, assisting in cooking, cleaning, and the maintenance of his/her home.
Conducted quarterly and yearly performance evaluations.
Completed payroll for employees.
Completed Quality Assurance reviews of End of month reports, Financial reports for each home, and all medical reports for each home.
Transported individual(s) with developmental (and/or) behavioral disabilities to appointments and recreational activities.
Home Manager, ViaQuest, Dublin, Ohio 09/2014 to 12/2014
Managed 1 home with 1 client with strong behavioral and developmental disabilities.
Supervised 8 staff and maintained the work schedule of home (2 people required on site at all times).
Direct care of individual(s) with developmental (and/or) behavioral disabilities, assisting in cooking, cleaning, and the maintenance of his/her home.
Completed evaluations of staff.
Completed payroll of staff.
Trained all staff.
Completed Quality Assurance review of end of month, financial, and medication reports for the home.
Transported individual(s) with developmental (and/or) behavioral disabilities to appointments and recreational activities.
Support Service Coordinator (SSC), ViaQuest, Dublin, Ohio 06/2014 to 09/2014
Direct care of individual(s) with developmental (and/or) behavioral disabilities, assisting in cooking, cleaning, and the maintenance of his/her home.
Managed medication record of individual by ordering new medication when needed, administering the medication(s) if required.
Managed schedule of the home and individual.
Transported individual(s) with developmental (and/or) behavioral disabilities to appointments and recreational activities.
Team Member, Creative Foundations, Delaware, Ohio 02/2012 to 10/2012
Direct care of individual(s) with developmental (and/or) behavioral disabilities, assisting in cooking, cleaning, and the maintenance of his/her home.
Managed medication record of individual by ordering new medication when needed, administering the medication(s) if required.
Transported individual(s) with developmental (and/or) behavioral disabilities to appointments and recreational activities.
Military Experience
United States Navy
Information Systems Technician Petty Officer First Class E-6, Retired
Radioman in telecommunications then changed to Information Systems Technician by the Navy.
Video Teleconference Manager, Plant Minor Property Manager, Information Systems Security Officer, Network Administrator, Network Systems Analyst, Deputy IT Director, Administrative Assistant, Naval Special Warfare Tactical Communicator, Information Assurance Manager.
Commendations: National Defense Service Medal (x2), Southwest Asia Service Medal, Good Conduct Medal (x4), Humanitarian Service Medal, Navy and Marine Corps Achievement Medal (x2), Army Achievement Medal, War on Terrorism Service Medal, Liberation of Kuwait Medal.
Education
Ohio State University, Newark, Ohio – Bachelor’s in Psychology
High School, Mount Vernon, Ohio – High School Diploma
Affiliations
PSI CHI - International Honor Society in Psychology April 2012 to present
AMVETS – American Veterans February 1998 to present
Contact this candidate