Customer service/sales/payroll reporting and management
Resume:
JENNIFER DOOLEY
Phoenix, AZ 85032 ***********@*******.*** Cell: 480-***-****
DEDICATED CUSTOMER SERVICE/SALES PROFESSIONAL- Excellent customer service skills, ability to multi-task while effectively utilizing problem solving skills
AREAS OF EXPERTISE
Excellent Customer Skills Quality Control
Sales & Retention Problem Solving
Complaint Handling & Resolution Multi-Task/Organized
PROFESSIONAL EXPIRIENCE
THE ANALYTICAL GROUP 16638 N 90th St.
11/2007-08/2008 Scottsdale, AZ 85260
ANALYST/RESIDENTIAL OUTBOUND SURVEYS
Outbound calls to residential homes completing survey’s for a variety of businesses/brands of products, expected quotas for completed surveys.
Consistently maintained quotas and monthly requirements
CPN USA/ PIVOTAL PAYMENTS 5410 E High St.
10/2008-09/2016 Scottsdale, AZ 85054
ANALYST/OUTBOUND APPOINTMENTS (10/2008-11/2013)
Inbound/Outbound calls to prospective business owners nationwide with the intent of setting up an appointment for the local account executive who would then complete presentation in regards to their merchant services/credit card processing with the overall goal to gain their business/liquid assets
Consistently maintained status as a top performer, exceeding quota monthly
REPORTING MANAGER/PAYROLL & REPORTING FOR BOTH ANALYSIS & INSIDE SALES DEPARTMENTS (11/2013-09/2016)
Responsible for all reporting and payroll for both departments (80-100 employees). Reporting using excel for employees production, company revenue & bonus/commissions tracked for payroll. Very familiar with ADP time keeping system.
EDUCATION
HORIZON HIGH SCHOOL- Scottsdale, AZ
Obtained GED 2004
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