Project Manager Data Analyst

Mark N. Heideman

********@*****.*** *** Robinson Drive, Lynchburg, VA 24502 434-***-****

Objective: Jr. Project Manager

Professional Experience:

Liberty University, Lynchburg, VA March 2010 – Present

Project Manager / Data Analyst (College of General Studies/Center for Counseling Studies)

Led a project to develop multi-dimensional interface to document lifecycle and statistical data of university courses, to maintain a target revenue stream of $38M.

Co-led a project team in the creation of a scalable enterprise solution. Initial rollout for 600 users; increasing efficiency by 50%, saving at least $40,000 annually.

Created and managed a software interface to process online course content changes, reducing technical staff time-on-task by 80%.

Identified problem and led the initiative to automate course scheduling and instructor assignment for department managers, increasing process efficiency by 75%. System is scalable to organizational level.

Developed advanced protocol to test new technologies before implementation, reducing software errors to less than 3% leading to quick adoption and high user satisfaction.

Developed reports using Argos and Excel, measuring key success indicators of online courses, which generate $38M in annual revenue.

Benchmark Systems (Healthcare IT), Lynchburg, VA March 2007 – September 2009

Software Development Project Manager / Software Development Quality Assurance / Reseller Support Manager

Increased software development productivity by 10% through improved tracking of developers’ tasks and time-on-task. Resulted in 10% increase in productivity and $45K annual reallocation to new software product development.

Re-defined Quality Assurance guidelines for software development. Enhanced the accuracy of detailing software requirements and performance assessment criteria, and identifying areas of improvement. Reduced new development software bugs by at least 10%.

Met quarterly with senior staff and product managers to plan product roadmaps, formulate client retention strategies, and support corporate strategic planning and identification of new business opportunities resulting in $10M annual revenue.

Managed software reseller support to strengthen the partnership with resellers, extend our market footprint in three different regions of the country, and increase revenue by at least 3% annually.

Liberty University, Lynchburg, VA November 2000 – March 2007

Director of IT/AV, 07/05 – 03/07

Oversaw IT projects worth $25K - $150K.

Represented the Law School’s philosophical and technical needs to the CIO and his direct reports, contributing to initial accreditation efforts worth $25M dollars.

Forecasted IT needs and managed a $10K operations budget.

Wrote a RFP for an enterprise emergency response system, which notifies 16K campus occupants of pending and immediate threats.

Instructor of Design & Technology, July 2004 – June 2005

Lead for Academic Support June 2002 – June 2004

Education:

Liberty University, Lynchburg, VA – M.A. Religion January 1998 – May 2003

Liberty University, Lynchburg, VA – B.A. Religion August 1994 – December 1997

Certifications:

Microsoft Office Certified

CompTIA (Computer Technology Industry Association) A+ Certified

PMI Certified - CAPM

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