Customer Service Technical Support
Resume:
Cindy Lockwood
APT ***
San Antonio, TX 78229
Summary
•Trained Customer Service professional with 5+ years of experience.
•Responsible for providing excellent customer service to customers and to assure that first call resolution is achieved.
•Proven ability to provide excellent quality with the highest level of courtesy in a large call volume environment as well as a home environment.
•Strengths include strong analytical, listening and communication skills, which permit the resolution of customer concerns successfully and in a timely manner.
•Proficient in Microsoft Word, Microsoft Excel, Pages, Powerpoint, Outlook, Numbers, Keynote, Type 70 wpm, 12,000 key strokes alphanumeric, 12,000 plus strokes numeric.
•Tier 1 Technical Support of Apple Computers while maintaining stellar metrics
•Ability to Multitask over multiple systems.
•Strong Interpersonal communication skills
•Adaptability and ability to work under pressure
Education
Winthrop University 2004-2006
High School Diploma: Hanahan High School, Hanahan, SC 2004
Experience
Kelly Services(Apple Inc.)- Work From Home June 8, 2015-June 13, 2016
•Inbound phone technical support for iPads, iPods, iPhones
•Windows Basics and Mac OS X Basics
•Providing customers with technical knowledge of Apple Products maintain the highest level of courtesy.
Apple Inc,
Tech Support Representative Work at Home Advisor July 1, 2013- April 2, 2015
• Inbound Phone and chat technical support on iMacs, Macbook Pros/Airs
• Provide customers with the technical knowledge of Apple Products all while providing excellent quality and the highest level of courtesy.
T-Mobile, Charleston, SC Nov 2009 - Mar 2010
Customer Service Representative
•Responsible for providing excellent customer service to T-mobile customers and to assure that first call resolution is achieved.
•Provide customers with the technical knowledge and education of wireless products and services.
•Order wireless equipment and accessories requested by existing and prospective customers.
•Relay information regarding billing, payments and financial status within the consumer account level.
•Allocate tier 1 troubleshooting to assure that all issues regarding wireless equipment is handled and resolved.
McKesson Corporation, North Charleston, SC Jul 2008 - Sep 2009
Patient Service Representative
•Made outbound calls to insurance companies and collection agencies.
•Received inbound calls from patients and update insurance information.
•Filed insurance claims to insurance companies.
•Responsible to made necessary adjustments to account and perform write offs based on the EOBs provided.
•Posted payments that patients sent to their accounts also keyed payments sent in by patients and insurance companies for several clients.
OSI Outsourcing, North Charleston, SC Jun 2007- Jul 2008
Customer Finance Representative
•Assisted customers in inbound call center with information for the vendor of OSI for Sprint.
•Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism, resolving customer issues with one call resolution.
•Responsible to processed payments and set up payment arrangements for callers.
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