Customer Service Administrative Assistant

SHANEE M. CARROLL

**** ******** ****** *********, ******** 21207 443-***-****

***********@*****.***

Skilled in the areas of but not limited to:

Customer Service

Emailing

Internet software

Scanner operating

Microsoft office

Fax machine operating

Volunteer Experience

02/2014-09/2014 Berean Baptist Church

Baltimore MD

Janitorial Aid

Sanitized church facility

Assisted supervisor with office paperwork and documents

05/2013 – 12/2013 Ambrose Outreach Center

Baltimore MD

Administrative Assistant - Outreach Specialist

Managed front desk activities

Answered all incoming calls taking messages, if needed

Provided customer service resources and assistance for customers in need

Facilitated intake and work assessments

Professional Work Experience

01/2015 -4/2017 YouthWorks

Baltimore MD

Assessment Interviewer

Responsible for interviewing Baltimore youth for summer job openings.

Operated the scanner, copier machine, and fax machine putting youth information in the data system.

Organized folders and files to prepare for interview

Performed data entry – examined demographic information for each interview.

06/2015-9/2015. Waterfront Marriott Hotel

Baltimore MD

Housekeeper

Operated the lost and found department of the hotel

Provided superior customer service to guests who may have had questions or concerns related to the hotel

Provided housekeeping services to both vacant and occupied rooms.

05/2012 – 03/2013 Family Rainbow Daycare

Baltimore MD

Daycare Assistant

Prepared meals for the children

Assisted teachers with preparing assignments for the students

Maintained cleanliness of the classroom

03/2011 – 06/2011 Wingate Hotel

Baltimore MD

Housekeeper

Provided excellent customer service to guests

Prepared guest rooms for occupancy

Operated laundry room machinery

Reported lost and found items

Education:

Woodlawn High School Baltimore, MD

Graduated: 5/1997

Gordon Phillips Beauty Academy Baltimore, MD

Certificate: 4/1998

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