Customer Service Representative
Resume:
David E.Ramsey
Yuma, Az *****
541-***-**** (cell)
Job Goal: My objective is to obtain a challenging and long-term position which offers opportunities for training and advancement well fully utilizing my experience and ability.
Personal Statement: I am an efficient and willing worker that works well under pressure. I am not afraid to take the initiative and I understand the importance of meeting deadlines I believe I would be an asset to any company looking for quality employees.
Work History:
10/2007-05/10/2017 Central Valley Cable/CalNeva Broadband, Gualala, Ca.
Title/Responsibilities: Technical Operations Mgr.
Manage operations of cable system and assist plant managers in 3 other systems with approx. 19,000 total homes passed.Create purchase orders and deal daily with vendors for equipment and supplies to continue daily operations.Install and maintain various Head-end/field equipment including but not limited to recievers, modulators, fiber optic and digital equipment.Complete scheduled installs,disconnects and repair service related problems at customers homes as well as assisting other plant managers and customers with various system issues to resolve problems promptly.
09/2002 – 10/2007 Rapid Communications, Winnemucca, Nevada
Title/Responsibilities: Technical Operations Manager
Manage operations of 20 systems in Nevada, California,Oregon and Washington consisting of 18 employees with 37000 homes passed .Assist in creating yearly operating budget .Complete purchase orders and deal daily with vendors for equipment and supplies to continue daily operations .Perform monthly safety meetings with employees and assist employees in the daily operations of their respective systems .Install hits digital equipment and high-speed internet equipment including but not limited to fiber optic transmitters and receivers, return combiners, splitters and reverse sweep equipment .Assist employees and customers daily in person and over the phone with troubleshooting system as well as head-end related problems .
01/1986 – 09/2002 Comcast Cable, Sacramento California
Title/Responsibilities: Lead Line Technician/Technical Operations Supervisor
Supervised 15 employees in the technical operations Department .Assist technicians with the daily maintenance of forward and return plant,CLI reporting and repair,preventative plant maintenance and outage repair .Train employees in the proper use and maintenance of test equipment such as volt ohm meter,field strength meter CLI equipment and Company vehicles.Provide assistance to customers and technicians in troubleshooting forward and return signals from the customer's home to the node as well as Ingress troubleshooting and repair .Meter balance and Sweep forward and return signals from node to end of line. Perform inspections of vehicles and test equipment as well as logging weekly work reports, CLI logs of technicians and assist in daily operations as needed.
Education and Training :
Successfully completed courses through the National Cable Television Institute for Installer, Installer Technician, Service Technician and Customer Service Representative .
Successfully completed Alpha Technologies courses in Power supply and Battery maintenance procedures.
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