Manager Customer Service
Resume:
Francisco Isern
*********@*****.***
Summary of Qualifications:
Sixteen years of customer service experience in technology and electronics.
Seeking an Information Security Management Bachelors in Science, I have associates degrees in both IT and electronics.
Building my experience through freelancing for customer’s desktops, laptops and SOHO network.
Bilingual English and Spanish.
Experience
Best Security Industries, Delray, FL. 4/2017 – Present
Electronics Technician repairing security control equipment (mechanical and electronic). Refurbish retail security tags attaches and sensors, security video camera recording systems.
Radio Shack / General Wireless, West Palm Beach, FL 2/2013 – 3/2017
Store Manager
Help customers troubleshoot and find the best solutions to their computer hardware, audio, video, electronics and cellular phone issues. Guide the customers through the sale and configuration of their cellular phone solutions to include email, contacts, and applications, home wireless network solutions. Increased customer trust resulting in increasing sales.
Food Service Manager
Firehouse Subs, San Juan, PR, Assistant Manager, 8/2011 - 2/2012; Taco Bell, Petersburg, VA, Restaurant Manager, 3/2009 - 12/2010; Starbucks Coffee Company, Richmond, VA, Store Manager, 7/2004 - 12/2008; Old Country Buffett, Richmond, VA, Service Manager, 2/2004 - 7/2004; Wendy’s International, Overland Park, KS, Assistant Manager, 2/2002 - 1/2004
Military Background
From December 1981 to December 2001 served in the US ARMY in multiple positions to include DAS3 Computer Repairman (supply system computer) and Secure Communications Equipment Repairman. Operations, civilian-military liaison operations. Training. Managed up to 150 soldiers.
Education:
BS Information Management Security, Palm Beach State College, Lake Worth, FL. Exp: Summer 2018 Focus: Security Policy Management, Business Data Communications, Database Management Systems
AS Network Administration, Palm Beach State College, FL. Aug 2016 Focus: Windows Server 2012R2, Linux, CISCO Switches and Routers, WAN, LAN, DHCP, DNS, MS Exchange, MySQL, IIS, Apache, FTP, SSL
AS Electromechanical Technology, Excelsior College, Albany, NY. Dec 2001
CISCO 640-461 (ICOMM) (VoIP) course
AWS Certified Solutions Architect – Associate Course Currently enrolled
Certifications:
CompTIA: A+, Jan 2015 and Security+, Dec 2016. COMP00102509314 Expires: Dec 2019
CCENT, Palm Beach State College, May 2016
Professional Engagement:
Computer Club – Palm Beach State
Continue education through on-line courses
6 years’ experience Apple OS
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