Customer Service Technical Support

TEREL MILLER

Address: **** ******* *** ** *******, Va. 24012

Email: terelm1211@ gmail.com

Phone: 434-***-****

Objective: To find a company where I can learn and grow

Experience:

January 2016 - July 2017

Professional Rehabilitative Options (Pro Inc.)

IT Help Desk

•Set up and configured new employee computers

•Helped maintain Sql Database

•Helped set up and maintain server room

•Troubleshooting and technical support

•Remote desktop assistance

•Maintained active directory

•Inspected and repaired in house computer and electronic issues

•Inventory maintenance

November 2015 – December 2015

ADECCO

IT Help Desk

•Migrated employee information across domains

•Set up and configured new employee computers

•Diagnosed and repaired computers

•Remote desktop assistance

•Email migrations and streamlining

May 2014 – October 2015

Commonwealth Computer Services

Senior Technician

Computer Repair / Diagnostics

Computer Upgrades

Repairing android phones, iPhone, tablets, and iPads

Custom Builds

Technical Support

Customer service

Service Calls

Opening and closing procedures

Buying and selling of store stock

Interviewing potential employees

Resolving customer issues

Inventory

Setting up store displays

2010 – 2014 Man Power – Temp Agency

Man Power Charlottesville, V.A.

State Farm - Call Service Center

Mall Side Forest Apartments - Receptionist

CVille Weekly - Marketing Assistant

Custom Ink - Store Clerk/ productions/material handler

2008 – 2010 Geek Squad (Best Buy)

Best Buy Charlottesville, V.A.

Geek Squad- Counter Intelligence Agent (C.I.A.)

Take In client claims (Computers)

Diagnose computer problems

Suggest ways to prevent further computer problems

Ship out of store repair products

Troubleshoot client computer problems

Repair hardware issues

Repair software issues

Education

2000–2001 High Tech Institute Orlando, F.L.

Associates of Science

I.T.

10+ Years of Customer Service Experience

18 +Years Of Hands On Computer Repair/ Maintenance experience

Interests

•Tinkering with anything electronic

•Freelance computer repair/upgrades

Extras

Proficiency with Microsoft suites

Experienced with computer repair/upgrades/troubleshooting

Experienced with networking/set up/ diagnostics

Talented in electronic repair

Worked in hospital setting

I’m a dedicated worker. I take my work and job very seriously and will not stop until my job is done. I have been told by management and customers that I have excellent customer service skills, and I love to meet new people.

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