Customer Service Computer Science

CURRICULAM VITAE

Robin Pappy E-mail: **************@*****.***

Mannanethu house Mobile : +966 -545529731 (KSA)

Ezhakadavu po,

Mavelikara, Home : +914**-******* (INDIA)

Alleppey Dist,

Kerala,India.

Pin: 690 104

OBJECTIVE

To utilize my present experience in the field of Information Technology for my career growth and my intellectual abilities towards more result oriented personality and to obtain a responsible and challenging position in an organization that offers an excellent opportunity for my professional advancement.

OVERALL SUMMARY

1Around 5+ years experience in Telecom field.

2Excellent Knowledge in FTTH/FTTX

3Hands on experience in Desktop Support Engineering

4Excellent problem solving and analytical skills

TECHNICAL SKILLS

Having knowledge of IPTV Activation or Maintenance.

Expert Knowledge in GPON- FTTH Installation (ONT Installation, Configuration, Termination, Working in FDH/FDT)

Capable of Fiber Splicing and Fiber Termination

Expert Knowledge in Fault & Loss finding & measuring of OFC by OTDR

Having knowledge of using VFL and Optical Power meter for easy identification of losses

Designing and troubleshooting Fiber Optic Network

ONT configuration Voip and IPTV installation and Trouble Shouting

Fiber optic splicing

Expert Knowledge of Working in, Fiber optic Cabinets

Computer Software Trouble Shouting

Installing and configuring Local area network and Wide area network.

Installing and Configuring Windows network.

WORK EXPERIENCE

1.ETISALAT UAE

Position: Customer Service Technician

Dubai, UAE

(Duration the Year(2010-2012), Under Gulf Energy Dubai)

Responsibilities

oProviding Voip, HSI and IPTV over FTTH Network

oONT Installation, configuration and trouble shouting

oOFC Splicing & termination

oGood Quality works and Satisfaction of Costumer

oFiber Patching in FDH (Fiber Distribution Hub)

o, Router configuration and Trouble Shouting

Termination of Corning and Fujicura cables

Provisioning of Telephone lines for business and home users via ONT ports as well as extended VoIP devices like Linksys and Mediatrix IAD.

2.Saudi Telecom Company

H.Q Riyadh, KSA

Position: Fiber optic cable splicing technician (FTTH)

(Duration The Year(2012-2016, Under Premier Technology, Riyadh)

Responsibilities

Providing in-house support for SAUDI TELECOM COMPANY, the leading ISP of the region

Installation of fibre optic cable, maintenance of fibre optic and splicing fibre optic cable in OTB and customer end.

Provisioning of Optical network terminal equipment for the FTTH (Fiber To The Home) project.

Handling all pre-commissioning as well as commissioning activities of the ISP project .

Fiber optic splicing

Implementation, Planning and Execution of Service order request for customers in co-ordination with Technical dept. and Site controller.

Handled provisioning of Internet ( HSI) Telephone, Video over optical network (IPTV HD) and related project activities.

Provisioning of internet includes Configuration of Dedicated ONT port, Router units management and related Wi-Fi configuration for standalone wireless like laptops,iphone,IPad etc

Installation of HD Set Top Box for the latest IPTV technology with live video recording.

Maintaining of FDH (Fiber Distribution Hub) as per SAUDI TELECOM COMPANY standards and quality .

Clearance of Faults reported by the end user to the SAUDI TELECOM COMPANY on a timely manner

PERSONAL STRENGTH

Hard Working

Enthusiasm

Leadership Quality

Can Do Attitude

Result Oriented

TECHNICAL QUALIFICATION

Diploma in Computer Science From Rajiv Gandhi University ( 2004-2007)

EDUCATION

Higher Secondary (commerce) from St.John’s HSS

Diploma in Computer Science

LANGUAGES KNOWN

1 English (Read Write and Speak)

2 Hindi (Read, Write and Speak)

3 Malayalam (Read, Write and Speak)

4 Arabic ( Speak)

PERSONAL PARTICULARS

1Date of Birth 27 June 1984

2Nationality Indian

3Gender Male

4Religion Christian

5Marital Status Married

6Passport no. P1367623

7 Visa Type Transferable

Declaration

I hereby declare that the above furnished information’s are correct and true to best of my knowledge

ROBINPAPPY

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