Customer Service, Data entry

Professional Summary

A committed hard working individual possessing consistent exceptional internal and external client service skills in addition to delivering high performance. Possess a wide range of transferrable soft skills and computer software knowledge.

Professional Experience

Kohl’s July 1993-Present

Kohl’s operates 1,100 stores in 49 states generating annual sales in excess of $ 19 Billion dollars. The purpose and value is to inspire and empower families to lead fulfilled lives; while continually giving back to the community.

Cashier and Customer Service Associate Progressive Promotions

Responsible for attending to customers.

Take part in promotional activities.

Use marketing techniques for increasing sales.

Perform problem solving skills.

First Advantage May 2006 to Offshored January 2016

As the trusted partner of over 45,000 organizations worldwide, we at First Advantage provide easy-to-understand background screening results so you can confidently make decisions about prospective employees, vendors and renters. Not only does this safeguard your brand, but you also arrive at dramatically better background insights – insights you can rely on. It’s time to partner with First Advantage. Now in 27 locations, with 5,600 employees across 13 countries and conducting over 54 million international background screens annually.

Chain of Custody Form (CCF) Recovery Representative

Spearheaded new employee training and knowledge transference initiatives for all lines of businesses and all CCF Recovery Representative Job responsibilities.

Responsible for identifying incorrect and/or inaccurate chain of custody forms (CCF), which could result in cancellation of a mandated drug and/or breath alcohol test, thereby jeopardizing an individual’s employment.

Lead exceptional external client and vendor communications; responsible for contacting by telephone, fax, or email, various drug and breath alcohol testing collection sites, laboratories and employers to obtain accurate and complete CCF’s in order to process and report screening results.

Primary administrator for data integrity databases; including both drug and breath alcohol test results.

Respond to telephone inquiries from customers and other departments.

Participated in training seminars and webinars to increase my knowledge of the drug and alcohol testing industry.

S.E.I. Corporation August 1978 to August 1991

SEI (NASDAQ: SEIC) is a leading global provider of asset management, investment processing, and investment operations solutions for institutional and personal wealth management.

Data Analyst: Pension Fund Evaluation

Responsible for coding transactions from bank data.

Balanced beginning assets, cash, contributions, fees, income, sales, & purchases monthly.

Verified rates of return.

Highlights of Qualifications

High customer service standards

Courteous and professional demeanor

Troubleshooting skills

Positive attitude and team player

Willingness to learn new skills

Excellent work ethic

Skills

Microsoft Word

Outlook

Typing – 40 wpm

Office Machines – Fax, copier, calculator

Education

Professional Development Courses; including Microsoft Word, Excel, etc.

Morton West High School Graduate

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