Manager Technical Support

Amit Dongerdive

**** ****** **** **, ************* GA 30044

404-***-**** **********@*****.*** www.linkedin.com/in/amitdon

Strategic IT Leader

Solutions Architecture IT Strategies People Leadership

Passionate Strategic IT Leader with 16+ years of hands-on experience in delivering mission- critical systems, solutions and IT architecture in alignment with corporate strategy and objectives.

●Successfully managed technical projects and provided cost-effective recommendations while gaining C-suite level management and stakeholder buy-in.

●Thought leader adept at motivating teams while driving organizational and process efficiency.

●Innate ability to build and sustain strong business relationships with clients, vendors, contractors and partners.

Objective: Thrives within new challenges and seeks to transpose skills and expertise into IT leadership roles.

CORE COMPETENCIES

Strategic Planning

Project Management

Systems Design

Ecommerce

Solutions Architecture

Systems Development

Vendor Relations

Budget Management

Systems Upgrade

IT Process Improvement

Systems Maintenance

Business Intelligence

EXPERIENCE

ODYSEA AQUARIUM, Scottsdale, AZ

Director of IT 2016 - Present

Odysea Aquarium is a new Aquarium under construction. As IT director I am responsible for the management, strategy and execution of IT infrastructure for 3 entertainment parks.

●Architecting cost-effective IT solutions and spearheading technical projects in alignment with organizational goals.

●Directing the effective delivery of networks, e-commerce systems, POS, development, security and disaster recovery systems and processes.

●Collaborating closely with management, external vendors and advisors.

●Preparing financial budgets and presenting proposals for capital projects to senior executives.

●Providing technical recommendations regarding new products. Identifying new market opportunities.

●Leading efforts to improve IT processes and enhance technical efficiency.

SELF-EMPLOYED

IT Consultant 2015 - Present

Leveraging over 16 years of Information Technology Management experience to provide creative and innovative solutions in response to clients’ business needs.

●Communicating with clients to assess their business needs and proposing targeted solutions.

●Focused mainly on strategic planning, project management, solutions architecture, systems design, development, implementation, upgrade, maintenance, training and user support.

GEORGIA AQUARIUM (GAI), Atlanta, GA 2005 - 2015

Director of IT/ Chief Architect 2008 - 2015

Computer Systems Manager 2006 - 2008

Computer Systems Assistant Manager 2005 - 2006

●Ensured the smooth-running of all systems, networks, ticketing system for the opening day of the World’s Largest Aquarium.

●Directed helpdesk, Business Analyst, Web development and networking/communications departments.

●Managed support contractors (Bluewave for server support, One Ring Networks for Web hosting and backup internet connection, Bellsouth for Network and VOIP support and III millennium programmers for custom development, Whatsup Interactive for Web development, Third Millennium for E-commerce programming, GSS America for custom development.)

●Instrumental in creating and administering a $1.5 million budget. Achieved $500,000 in savings through vendor negotiations.

●Supported over 400 users and maintained infrastructure.

●Managed helpdesk, networking/communication staff and support contractors.

●Implemented security policies for computer and internet use and the procedure for support requests.

●Maintained user accounts and access privileges ensuring a secure perimeter.

●Developed and administered the GAI information System and provided direct technical support and training.

●Lead Project Manager for the implementation of BGP to have redundant internet connection.

●Implemented a guest counting system and Windows Sharepoint Services as intranet.

●Supported Cisco VOIP infrastructure. Led the Migration from Crystal Reports to MS SQL reporting services.

●Maintained GAI’s Website and ecommerce site.

●Supervised, trained and mentored staff and support contractors.

COOPERATIVE BAPTIST FELLOWSHIP, Atlanta, GA 2000 - 2005

Help Desk Manager 2004 - 2005

Network Administrator/Support Specialist for Information Systems/Technology Teacher and Trainer 2002 - 2004

Support Specialist for Information Systems, Macon GA 2000 - 2002

●Resolved issues with Exchange, SQL, Symantec VPN, general hardware and software issues, cellphones, domain controllers, backups, file servers, crystal reports and intranet.

●Implemented processes facilitating the identification, documentation, distribution and correction of problems.

●Evaluated new information systems products/services recommending changes to improve the end user experience.

●Migrated from Groupwise to Exchange. Implemented Raiser's edge.

●Configured and maintained system components. Upgraded network to XP.

●Administered hardware, software, h/r and other assets inventories.

●Developed and administered the information System and provided technical support and training.

●Installed, upgraded and maintained servers, user workstations and peripherals.

●Supported 200-250 users In Office and remote users all over the world

EDUCATION BS, Computer Information Systems, Mercer University, Macon, GA

TECHNICAL SKILLS User Applications: Microsoft Office 365, Sharepoint, Sales Force CRM,

Servers: MS SQL Server 2000, 2005, and 2008, MS ISA Server 2000, MS Operations Manager Server, MS System Management Server, Cisco Callmanager, Cisco IPCC Server, MS SQL Reporting Server, MS Sharepoint Portal Server, BlackBerry Enterprise Server, MS Virtual Server, MS Exchange server, MS system center configuration server, MS Hyper server

Operating Systems: Window 8, 10, Mac OS 1O, Window NT, 2000/2003/2008 Servers

System Applications: Gateway Ticketing System, Crystal Report 7.0,8.0, 10 and 11, Microsoft Exchange 2000, 2003 and 2007, Symantec for Exchange, Symantec Antivirus for computers, Symantec firewall, Symantec VPN client (Raptor prior), Google Analytics, Page Make 6.5, Veritas 7.0 to 11.0, MS Data protection server, Shadow protect

CERTIFICATIONS Microsoft Certified Professional 2001

Microsoft Certified Systems Administrator 2002

Gateway System Administrator 2006

SEO Certified Professional

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