IT Support

David Steinberg

***-** **** ***., *******, N.Y. 11361

**** ********** ***, ******* ***** FL 33472

917-***-**** ********@*****.***

COMPUTER SKILLS

Hardware: IBM PC's and compatibles, PC peripherals, HP Proliant Servers, Dell Servers, Cisco UCS Servers, Linksys wireless routers, RAID Controllers, HP printers, CAT5 cable, more.

Software: Windows 7, Windows Server 2008/2012, MS Office 2K7-2010, Exchange Server 2007/2010, Active Directory, Outlook, FireFox, McAfee Orchestrator 5.3, WSUS 3.0, VNC, Linux, VMWare ESXi, VMware Center, WDS, more.

CERTIFICATIONS

Microsoft Certified Professional (Windows Server 2003) (MCP)

Microsoft Certified Desktop Support Technician (MCDST)

Microsoft Certified Technology Specialist (MCTS): Windows 7

Microsoft Certified Technology Specialist (MCTS): Windows Server 2008

VMware Certified Associate – VCA-DCV

PROFESSIONAL EXPERIENCE

Global Industrial, Port Washington, NY

Industry leader providing private label and brand name industrial equipment 1000+ users

IT Support 4/13 – 6/17

Create users accounts/reset passwords in Active Directory

Create/Modify GPO’s in Active Directory using Group Policy Management

Create users in Lync 2010/Lync 2013

Create Mailboxes, Shared Mailboxes, Distribution lists, Public Folders in Exchange 2010

Migrate users from Exchange on Premises to Office365

Build Windows 2008R2/2012R2 Servers

Build ESXi 5.1/6/6.5 servers

Implemented McAfee EPO Server 5.1 with VirusScan 8.8

Upgraded EPO server to 5.3 and setup Agent Handlers

Encrypt Laptops using McAfee Drive Encryption

Responsible for patching Windows servers and making them PCI/SOX compliant

Use Qualys for IT security and compliance

Help manage Cisco Ironports for Spam filtering

Provide support for Windows 7/ Windows 10 PC’s

Implemented and manage WSUS servers for patching workstations

Use Local Update Publisher and SCUP 2011 to push 3rd party updates

Implemented Windows Deployment Services

Create, maintain, update images for WDS

Create shares and setup appropriate permissions

Respond to desktop tickets via Jira

PROFESSIONAL EXPERIENCE

(Continued)

Create virtual machines on VCenter 5

Implemented Malwarebytes Enterprise Edition

Monitor backup jobs and do restores using EMC Networker

Assign RSA tokens via RSA software

Use Malwarebytes and CCleaner to remove spyware, virii, and malware

Implemented Lansweeper for network inventory

Setup Ipad’s and Andriod devices for Wireless and Corporate Email

NTT Communications NTT America, New York, NY

Long-distance & international communications, 1000+ users

Consultant 9/12 – 3/13

Create users accounts in Active Directory

Add users to Distribution groups in Exchange using Quest’s Active Roles Server

Image new HP laptops using WDS

Reset passwords/Unlock accounts in AD

Provide support for users running Window 7 and XP

Join newly imaged PC to domain

Move new computer accounts to correct Active directory OU

Setup Virtual Machine on Mac using VMWare Fusion

Create mail contacts in Exchange 2007

Encrypt laptop hard drives with Bitlocker

PERSONAL TOUCH HOME CARE, Bayside, NY

Home health care personnel and related services, 500+ users

Desktop/Jr. Lan Admin 8/10 – 4/2012

Setup new Lenovo/Dell PC’s using Ghost

Provided support for users running Window 7, Vista, and XP

Created users accounts in Active Dir / Reset Passwords

Created shares and setup appropriate permissions

Logged support calls into Track-it

Provided support for branch offices using PCAnywhere / Goto Manage

Setup network printers / copiers

Created Email accounts on hosted site and reset email password

Implemented Serv-u FTP server on Windows Server 2008 R2

Setup DHCP server

Implemented WDS Server

Created and maintained images for Lenovo/Dell Desktops and Fujitsu tablets

Created answer file for unattended install using WAIK

Setup Hyper-V Role on Windows Server 2008R2

Created virtual machines via Hyper-V Manager

Setup Vmware ESXi on Dell PowerEdge Servers

Used Vsphere 5.0 installed vCenter server on Windows Server 2008 R2

Used Vsphere Client to connect to vCenter server and create virtual machines

Setup DRS cluster

Setup Microsoft Exchange 2010 in test environment

HTTP to HTTPS redirection for OWA

PROFESSIONAL EXPERIENCE

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Configured Cisco Aironet 1140 Series Access Points

Used Malwarebytes and CCleaner to remove spyware, virii, and malware

Monitored/modified backup jobs at various branches using Symantec Backup Exec 12.5/2010R3

Performed Restores when necessary using Symantec Backup Exec

Created/Modified GPO’s in Active Directory using Group Policy Management

Setup SharePoint Services 3.0

INTERDIGITAL, Melville, NY

Fundamental wireless technologies, 350+ users

Consultant 4/07 - 4/10

Responded to help desk tickets assigned to me via IssueTrak

Closed help desk tickets in a timely manner and enter resolution to the issue

Setup new HP desktops and IBM Thinkpad laptops using Ghost CastServer

Join newly imaged PC to domain

Moved new computer accounts to correct Active directory OU and place in correct groups for software distribution via AD

Managed PC’s critical updates and security patches using WSUS

Provided support for users with desktop/laptop LAN issues

Help support approximately 300 users running Windows XP and MS Office 2003/2007 and various other programs

Created new users in Active Directory

Reset user passwords and unlocked accounts in Active Directory

Setup PST files for users to archive older E-mails in outlook 2003

HEWLETT-PACKARD, New York, NY

Consultant 8/06 - 12/06

Created image for Decru’s Datafort appliance in clean room environment for specific Citibank sites

Generated passwords for Administrative and Recovery accounts per site

Created Admin accounts and recovery accounts for device and associate accounts with smart cards

Connect to Lifetime Key Management server and translate appropriate encryption keys

Burn image and password files to CD

Verified Decru appliance is up and push image to site via Decru Datafort Wizard

Connected to sites via WebUI and verify Admin cards with site to make sure they can login

PT-1 COMMUNICATIONS, Flushing, NY

Phone service and dial around services, 500+ users

Desktop Support/Lan Admin 6/98 - 6/06

Maintained LAN running Windows NT Server 4.0/Windows 2000 Advanced Server and Windows 2003 Enterprise Server which has 35+ Servers and over 150 users

Created and maintained user accounts, security parameters, and resource allocations for network users.

Installed and configured LAN servers which consisted of DELL and Compaq servers

Setup and maintained corporate web site running Windows 2003 server running IIS 6.0

Responded to Help Desk Requests and resolved issues in a timely manner.

Setup VPN server on Windows 2003 Server

Setup new Desktop and Laptop PC’s with Windows XP Pro for new users

Provided support for users with various desktop/laptop and LAN issues

Administered mail services using Microsoft Exchange 5.5 and clients using Outlook 97/98/2003

PROFESSIONAL EXPERIENCE

(Continued)

Setup and maintained add-on services for Exchange Servers, including Symantec Anti-Virus, Outlook Web Access, and Blackberry Enterprise Server.

Configuration of user mail accounts and distribution lists.

Responsible for archiving old E-mail accounts into PST files

Created and maintained comprehensive documentation for all software and hardware on the network.

Created and implemented backup/restore procedures for network systems utilizing ArcServeIT.

Upgraded all system software and operating systems.

Setup DHCP and WINS server running on Windows NT Server 4.0

Setup Compaq 1850R/5000/DL380 servers running Windows NT Terminal Server

Configured various servers with RAID1/5/0+1.

Implemented System Management Sever 2.0

Implemented Norton Anti-Virus Corporate Edition

Implemented spam protection for Exchange 5.5 using iHATESPAM

Engineered network printing services for company

Managed network perimeter security utilizing Cisco PIX 520 Firewalls and VPN Concentrators.

Designed and implemented perimeter security policies which include NAT translations and port management.

LORD & TAYLOR, New York, NY

Retail department store chain, 1000+ users

Network Analyst/PC Specialist 7/96 – 6/98

Created and maintained user accounts on Novell 4.1 network.

Helped setup DHCP server running Windows NT 4.0 Server

Setup user accounts and shares under Windows NT 4.0 workstation

Managed Windows 95 rollout

Help maintain LAN running IBM LAN Server which has approximately 400 users

Create and maintain user accounts for both Merchant LAN and GroupWise E-Mail system

Created users, reset passwords on Novell 4.1

Responsible for installing new corporate programs on all buyer machines

Managed the distribution of 83 new computers which I configured for LAN access and installed Lotus 123, Windows 3.1, and various corporate programs

Installed Windows NT 4.0 and set it up for network access

Setup users and groups in Windows NT 4.0

Help users with various programs such as Lotus 1-2-3, Windows 3.1, Windows 95 and various corporate programs

Hardware troubleshooting includes resolving device conflicts, installing network cards, memory chips, CD Roms, and hard drives

EDUCATION

Queensborough Community College, A.A.S. in Computer Engineering Technology

NetLan Technologies - Planning, Implementing, Managing and Maintaining a MS Windows Server 2003

Environment

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