Lead Business Analyst

JACINTA MBA

***** ****** **, *******, ** *****

C: 313-***-**** **********@*****.***

SUMMARY

Highly-effective Lead Business Analyst offers 5 years’ experience in the automotive industry. Expert on business and systems requirements, user acceptance testing, process improvement and end-user training.

SKILLS

Business development/client management HTML and CSS

SQL and databases Technical specifications creation

Release planning Results-oriented

Agile methodologies Requirements gathering

WORK HISTORY

Lead Business Analyst, 09/2012 to 06/2017

NITS Solutions – Novi, MI

Supervised a team of Business Analysts and Help Desk Specialists to solve problems and maximum

performance for various applications.

Authored various documents: Business Requirements, Project Quotes, Technical Specifications, Project

Timelines, Deployment Plans, Employee Reviews, Training Plans, Test Scripts, Meeting Agendas and

Recaps and User Help Guides.

Successfully led client facing meetings to gather requirements, establish timelines, provide development

status updates and execute production and post production plans.

Designed and developed training programs for new hires ensuring dependable knowledge transfer.

Provided continued maintenance and development of bug fixes and enhancement plans for existing

applications.

Consistently met deadlines and requirements for all production launches.

Implemented user acceptance testing with a focus on documenting defects and executing test cases.

Managed testing cycles, including test plan creation, development of scripts and coordination of user

acceptance testing.

Conducted knowledge sharing sessions to capture lessons learned and streamlined the product

improvement process.

Implemented company policies, technical procedures and standards for preserving the integrity and

security of applications and data reports.

Data Specialist, 02/2009 to 08/2010

Kemit Medical Group – Southfield, MI

Scheduled patients, checked patients in/out during appointments, verified patients' insurance and assisted with

preparing medical billing.

Produced monthly reports using advanced Excel spreadsheet functions.

Obtained scanned digital medical records and uploaded them into the database.

Organized forms, made photocopies, filed records and prepared correspondence and reports.

Help Desk Specialist, 08/2008 to 02/2009

Central Transport – Warren, MI

Prepared daily reports regarding system maintenance, equipment use, and activity reports required by

company.

Cleaned and repaired company hand held devices.

Set up and configured hardware and software on company equipment.

Trained both internal and off-site users in repairing and resolving recurring issues.

Resolved computer hardware and software, printing, installation, word processing, email and operating

systems issues.

EDUCATION

Master of Science: Computer Science, May 2017

University of Michigan - Dearborn, MI

3.2 GPA

Coursework in Software Engineering and Database Systems

Bachelor of Science: Computer Science, May 2008

Spelman College - Atlanta, GA

Minor in Mathematics

3.0 GPA

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