Human Resource Resources

Nicole Smith PHR, SHRM-CP

Tavares, FL ***** 352-***-****

************@*****.***

Human Resource Manager

Staff Development Executive Training Policy Development

Highly qualified Human Resource professional skilled in strategic collaboration with all members of the organization to achieve business and financial objectives, build strong executive teams, and develop effective staff. Instrumental in streamlining and improving processes, enhancing productivity, and implementing impactful programs that drive performance, cost reductions, and profits. Recognized for initiative, innovation, and industry expertise.

Staff Recruitment & Training

Compensation & Benefits

Program Implementation

Regulatory Compliance

Payroll Management

Employee Coaching & Counseling

Policy & Procedure Development

Documentation & Reporting

Corporate Manual Writing

Claim Processing

Executive Management Training

EEO-1/Worker’s Comp/FMLA

Process Improvements

Problem Resolution

Client Service

PROFESSIONAL EXPERIENCE

COMPANY CONFIDENTIAL, Winter Garden, FL 2016 – Present

Human Resource Manager

Streamline performance management processes, introducing multiple process improvements that enhance productivity.

Manage all aspects of employee benefit programs, including annual enrollment, insurance, retirement, and COBRA.

Recruit, train, coach and counsel employees, ensuring consistently high-performing staff.

Develop comprehensive policies and procedures in collaboration with executive management.

Maintain full state, local, and federal regulatory compliance.

Expertly manage EEO-1 reporting, Worker’s Comp, and FMLA.

Conduct in-depth training for employee and executive management on topics including non-harassment, discipline, performance management, termination, and 401(k) management.

Updated existing employee handbook to align with all relevant HR compliance.

PAYCHEX, INC., Lake Mary, FL 2007 – 2016

Senior Human Resource Generalist

Consulted with business owners, advising on full range of HR issues, including compensation & benefits, career counseling, performance evaluation, and conflict resolution.

Conducted impactful, advanced training seminars for clients, management, and employees.

Analyzed client Human Resource programs, identifying and meeting needs to boost corporate compliance and performance.

PRINGLE DEVELOPMENT, INC., Leesburg, FL 1987 – 2007

Human Resource Director, 1990 – 2007

Promoted to position based on performance excellence in previous role.

Oversaw comprehensive Human Resources management, directing development and implementation of all policies and advising executive management.

Managed payroll department with a staff of 2 employees.

Performed full range of key HR functions, including recruitment, ensuring regulatory compliance, employee and management training, and managing FMLA, Workers Comp, and EEO-1 reporting.

Slashed employee turnover by 38% within two years, resulting in $160K cost savings.

Expertly renegotiated health insurance premiums, saving $12K annually and ensuring continuity of coverage, low premiums, and minimal impact on benefits.

Instituted effective new payroll system, dramatically reducing payroll processing hours by 30% and saving $4K+ annually.

Engaged as key member of ESOP implementation team.

Steered development of enhanced commission structure for sales team, ensuring equitable sale conditions for all parties.

Developed, introduced and directed highly effective programs, including an employee mentor program, 8-week training for new management staff, pay equity realignment, new HRI, and data base for talent advancement and reallocation.

Authored comprehensive new corporate manuals for employees, managers, supervisors, and safety.

Accounting & Human Resource Manager, 1987 – 1990

Performed all accounting functions, including managing accounts payable, payroll, and general ledger.

Handled Human Resource tasks, managing employee records, group health insurance, commissions, and COBRA.

EDUCATION & CREDENTIALS

Bachelor of Arts, Business Management, Dartmouth College, Dartmouth, England

Certifications: Professional in Human Resource (PHR), Society for Human Resource Management (SHRM-CP)

Professional Development

Human Resources and the Law Training the Trainer Conflict Resolution Leadership, Coaching & Teambuilding Harassment Prevention Managing a Diverse Workplace Labor-Management Strategies for Organizational Change Strategic Diversity Recruiting

The Role of Human Resources in Organizational Development

Contact this candidate