Technical Support Professional Experience

PRAVEEN KUMAR. V

NO:*, Porchezian street,

Karunanidhi Nagar, Mail Id: *******.********@*****.***

Ullagaram, Chennai-61. Mobile No: 994*******

OBJECTIVE

To be a part of an organization of Hi-tech environment that will help me realize the numerous applications of theoretical knowledge and to be able to provide best to the organization.

ACADEMIC QUALIFICATIONS

BE. Electronics and Communication Engineering), Jerusalem College of Engineering in 2010 with 62.00%

HSC in New Prince Matriculation Higher Secondary School in 2006 with 75.00%.

SSLC in New Prince Matriculation Higher Secondary School in 2004 with 77.4%.

PROFESSIONAL EXPERIENCE

CMS IT Services Pvt Ltd

FMS Engineer (October 2014 to June 2017).

Responsibilities

Proficient in handling escalated calls and providing 1st Level Technical Support to end-users.

Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.

Maintenance of computer hardware systems and system assembly.

Maintain the assets of pc's and laptops.

Installation & Configuration of Network printers and basic level of troubleshooting.

Installation & troubleshooting of different client applications software’s i.e. Boarding Pass Application, Baggage Tag Application over windows 7 platform.

Troubleshooting for Airport critical devices like Boarding Pass Printers, Baggage Tag printers and BRS handheld devices.

Creation and management of Domain and user accounts as well as assign access rights and permission to use internet facility.

Managing & Monitoring Network & Coordinate with Vendor.

Provided the Remote support & Net meting support using Lync & Polycom CMA.

Installation of Antivirus, Patches & Updates.

Installation of Windows, configuration, Technical troubleshooting, operating systems, Microsoft application software and peripherals & Windows 7.

D’Leaf Software Solutions Pvt Ltd

Software developer (June 2012 to August 2013).

Responsibilities

Responsible for understanding user requirements, designing and developing the application.

Involved in the development of Presentation Logic for GUI of ASP.NET pages.

Used ADO.NET to interact with SQL Server Database.

STRENTHS

Sincere and hard working.

Ability to deliver excellent result under odd conditions.

Quick learner and flexible to adopt challenging environment.

Ability to work with minimum/no supervision once trained.

TECHNICAL SKILLS

Course completed : MCSA (RJP Infotek (P) LTD).

Operating Systems : Windows XP, 7, 8, 10.

Software Tools and Utilities : Adobe Photoshop, MS office tools.

PERSONAL INFORMATION

Father’s Name : M.E.Veeramani

DOB : 13-11-1988

Gender : Male

Marital Status : Single

Nationality : Indian

Hobbies : Listening Music, Playing Cricket

Languages Known : Tamil, English.

DECLARATION

I hereby declare that all the above furnished information is true to the best of my knowledge.

Praveen Kumar.V

Date :

Place : Chennai.

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