Engineer Desktop Support

RESUME

SRIAZHAGAR PARANJOTHI No: S* Flat, Subiksham Appartment,

(SYSTEM EXPERT ENGINEER) Vaigai Street,

Mobile No: +91-822******* Urapakkam,

Email: ************@*****.*** Chennai-11.

OBJECTIVE:

To utilize my system and networking skills coupled with my present experience towards a challenging career in the field of infrastructure management in a growth oriented and leading edge organization, which will provide opportunities for continuous growth and advancement.

SUMMARY:

1.3 Year of cross-platform experience in Desktop Support Engineer

Organization : ENERGIZE-IT PVT LTD

Designation : Desktop Support Engineer

Period : August 2015 –November 2016

Place : Perambur.

RESPONSIBILITY:

Handling overall 120 desktop.

Troubleshooting hardware and software problems

Maintain documentation of technical maintenance Procedures carried out

Installing hardware and software device drivers on standalone computers

Configuring Email Clients – MS Outlook 2007, 2010 and 2013.

Troubleshooting Outlook related issues

Configuring network and local printer.

Troubleshooting LAN issues, Coordinating with Internet service providers for Internet related issues.

8 months of cross – platform experience in System Expert Engineer

Organization : CSS CORP PVT LTD

Client Company : Value Point Systems (P) Ltd

Designation : System Expert

Period : November 2016 to till date

Place : Perungulathur.

RESPONSIBILITY:

Handling overall 750 desktop and laptops.

All types of Operating Systems Installing(Windows XP, Win 7,Win 8 & 8.1, 10)

Configuring Email Clients – MS Outlook 2007, 2010 and 2013.

Troubleshooting Outlook related issues

Installation and Configuration the McAfee Anti-virus software and Patch updates.

Encrypt and Decrypt laptop HDD using McAfee Driver Encryption.

Identifying and troubleshooting network problems related to Port security, VLAN, VPN, Wi-Fi and Proxy.

Installaing OS through WDS server.

Configuring network and local printer.

Troubleshooting LAN issues, Coordinating with Internet service providers for Internet related issues.

Troubleshooting OS related and booting related issues.

Troubleshooting BSOD related issues.

Handling Hardware Troubleshooting and System Performance issue.

Assembling & disassembling of computer.

Knowledge of Microsoft Windows Server -2008R2 and 2012R2.

Knowledge of AD, DHCP, DNS, FTP.

Handling experience in Ticketing Tool HP Service Manager.

Configuring standalone and network printers.

Adding clients to Domain.

Extended user support by means of remote access tools like MSTSC and Tight VNC etc.

Knowledge of Cable crimping straight and cross.

Configuration of IP phones.

Connecting video conference using Polycom device.

ACADEMIC PROFILE:

Diploma in Electronics & Communication Engineering77.17% aggregate,

Krishnasamy Memoriyal Polytechnic College, Cuddalore- (2013).

HSC Board of Secondary Education. Government Higher Secondary School,

Thookkanampakkam, Cuddalore- (2011).

SSLC Board of Secondary Education. Government Higher Secondary School,

Thookkanampakkam, Cuddalore- (2009).

CIRTIFICATE COURSE:

Course name : CCNA (Cisco Certificate Network Administrative).

Knowledge of course : Basic level troubleshooting the Network Problem.

Institution : Accel IT Academy (ISO 9001:2008 Certificate institute).

Location : Pondicherry.

PERSONAL DETAIL:

Father Name : Paranjothi.R.

Date of Birth : 18-Now- 1993.

Marital status : Single.

Nationality : Indian.

Language known : English, Tamil, Kannada.

Permanent address : 70/2-Kullakkarai Street,

Kuttiyankuppam,

Cuddalore-607402.

DECLARATION:

I hereby declare that the above mentioned information is true to best of my knowledge and belief.

Place: Signature

Date: (SRIAZHAGAR.P)

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