Engineer Technical Support

Kaushalendra Singh Chauhan

** **** ******, ***** ****, Toronto, ON, Canada- M2N 7K3

E-Mail: *****************@*****.*** Cell: +1-902-***-**** SUMMARY: An enthusiastic network engineer with 6 years of demonstrated experience with an ISP and enterprise network operations with the necessary drive and determination to resolve complex networking issues. Possessing effective organizational skills and excellent working knowledge of networking technologies. Looking forward to the opportunity for professional growth based upon the performance that will utilize my abilities, developed through my education and experience while contributing to the success of my employer. EDUCATION: Masters of Engineering

Dalhousie University, Halifax, NS, Canada

Majors: Internetworking Engineering

Graduation: 09/2014

Bachelor of Engineering

University Of Rajasthan, Jaipur, India

Majors: Electronics and Communication Engineering. Under Graduation: 09/2009

EXPERIENCE:

Full-Time: NTT DATA, HALIFAX CANADA

Jan ’16 - Present SENIOR NETWORK ANALYST

Working as a Senior Network Analyst for Morgan Stanley Bank and managing worldwide IT infrastructure of 600+ Branches and provide End User Services.

• Managing worldwide IT Services of biggest International Banking Institution Morgan Stanley, using monitoring tools such as, Spectrum, Netscanner, OTRS, SevOne and Wireshark and WhatsUpGold.

• Monitoring and test Network Performances

• Working with advance level technical team, providing IT support in troubleshooting and deployment issues across a globe with variety of vendor platforms.

• Working with server team to create or manage accounts in exchange servers.

• Systematically utilize ticketing system (Service Now) to identify impacts of outages, manage escalations, track major and re-occurring issues, MTTR, and perform root cause analysis with different vendors and customers.

• Preparing documentation for configuration and change management and manage vendor meets for infrastructure change and implementation.

• Performing and scheduling maintenance by running pre-scrubs and post-scrub on the network and engaging hardware vendor and carrier for the resolution of the issues discovered during the maintenance.

• Manage and updating Knowledge Webs (KWs) by adding new problems and alternate troubleshooting methods for existing cases.

• Performing Vendor Maintenance for the hardware issues remediation.

• Remotely working with onsite Technicians for software upgrades, existing device or hardware replacement or site decommissioning.

Full-Time: XPLORNET COMMUNICATIONS INC.

Sept ’14 – Jan ‘16 NETWORK OPERATIONS SPECIALIST - Level – 3 Engineer Worked as a Senior Level NOC Engineer and managing the Operations of an ISP and handle the escalations of level -1 & 2.

• Maintained and supported customer operations of Fixed Wireless, Satellite and IP devices

(Switches, Routers, BTS, Sectors, etc.).

• Provided 3rd level Technical Support for Tier 2 unresolved technical issues of Wireless Network (LTE, VSAT, WiMAX, Etc) by phone and indirectly through tickets.

• Maintain and monitor the NetOps and DevOps tools like, Splunk, ORTS, Citic, MRTG, PRTG

• Maintained network elements (Backhaul, CMM, Access Points and servers) and connectivity

• Responsible for End User support of corporate customer and maintained its Internet connectivity with ISP network and other branches.

• Performed proactive analysis of network statistics to determine potential fault trends in SNMP, HTTP, VLANs, Internet security software, VoIP, databases, email and web servers.

• Maintained documentation of newly implemented and acquisition networks.

• Monitored network alarms and use logical troubleshooting techniques and tools to determine root cause of failure and proactively apply resources to correct the problem in the most expedient manner.

Part-Time: KILLAM LIBRARY, DALHOUSIE UNIVERSITY

Sept ’13 – Sept ‘14 TECHNICAL ASSISTANT ENGINEER - Part-Time Student Employee Worked as part of a Technical Team of Information Technology Services (ITS), managing the IT infrastructure and wireless connectivity of University Campus.

• Worked with team to manage 500+ workstation platform (Windows 7/10, MAC OS X) of University Libraries.

• Provided direct and telephonic technical support of OS/WEB/ITS based applications.

• Managed new installations of printers, scanners, webcams during demands in Library

• Performed testing and incident resolution on a wide variety of software and hardware configurations under Windows and MAC PCs.

• Proactively participated in new Installations, Upgrade and network implementation activities for university IT infrastructure.

• Worked as a primary Endpoint support team coordinating with Endpoint Engineering team.

• Managed Audio/Video and network infrastructure of university conference rooms

• Managed online university services like Blackboard Systems, NOVANET, O365 webmail, resnet, NetID Management, User Login, etc.

Part-Time: IBM CANADA

Aug ’13 – Sept ‘14 NETWORK INSTALLATION ENGINEER (Third Party Engineer) Worked as a network installation engineer to install Network Hardware, Upgrade software to resolve conflicts and network outages.

• Worked with System and Network Engineering to reset and troubleshoot customer end systems, routers and switches.

• Implement/Design Security to the Network Infrastructure.

• Installed/maintained all application software on servers and desktops.

• Software product and instrument interface updates and conversions.

• Upgrading Current System and running Software, taking backups at Customer locations.

• Configure and Implement upgrade of LAN/WAN and the POS Network.

• Provide onsite support to IBM team, installing new Networking Hardware. Full-Time: HCL INFINET LTD (Currently known as Tikona Infinet Ltd) Dec ’09 – Dec ’12 LEAD NETWORK SUPPORT ENGINEER

Worked as a Team Leader for the team of 35 engineers of Gujarat State Region to manage the operations of 10 POPs and one Data Center of National Stock Exchange, India.

• Managed Network Operations of 500+ Enterprise Customers of entire Gujarat Region.

• Managed 24x7 NOC operations by scheduling shifts and maintained rosters of all teams

• Monitored individual’s performance and tracking for quality improvement

• Provided training & learning for new engineers and maintained quality in customer services

• Develop and documented new procedures for operations and troubleshooting

• Managed Data and Voice (VOIP) services and managed customer network connectivity

• Managed customer SLA, arranged meetings with customers for discussion and audits.

• Worked on the VPNS global Dial features such as Network based Tunneling, ISDN, and National & International Dialer via PRI, BRI, NT and RAS.

• Managed communication protocols, configuration, integration & security.

• Settled up VLANS and configuring ISL trunk on Fast-Ethernet channel between switches

• Installed and configured extensive experience supporting/troubleshooting.

• Managed documentations, Licenses, and Legal Documents of organizations. TECHNICAL COMPETENCES & SKILLS

• Strong skills in Desktop Support and Hardware Installation.

• Good Understanding of Security Concepts NAT/PAT, IPSEC, SSH, Telnet etc.

• Skills in IP Subnetting and able to build strong addressing schemes.

• Hand-on experience on configuring the routing protocols like, OSPF, BGP, EGRP, RIP, Port- Channeling, trunking, Spanning-Tree, VLAN, etc.

• Knowledge of MPLS, MPLS VPN, MP-BGP Protocols and implementation

• Good Knowledge Optical like, Sonet, Cable Access, DWDM, T1, DS1, DS3, OC3 and Splicing

• Knowledge of NAT in the routers to prevent advertising private networks to public networks

• Experience with application protocol like FTP, SFTP, Telnet, SSH, DNS, DHCP etc.

• Sound knowledge of QoS Packet Marking (PHB, COS and DSCP)

• Good Experience of Window 7/10 and MAC OS X Based environment.

• Skills in server virtualization with VMware and Oracle VM VirtualBox software

• Ability to learn new technology and apply my engineering and computer background in solving complex problems in an interdisciplinary environment. Software: Programming language: C, C++, Visual Basics, VHDL, and Embedded C. Operating Systems: Windows 7, 8 & 10, MAC, Ubuntu, Linux, MS-DOS, MS Serves 2012. Applications: What’s Up Gold, Putty, Multisim, MRTG, MATLAB, Outlook, Wireshark, Trend Micro Antivirus, Norton, Photoshop, Spectrum, Wireshark, CheckNet, ServiceNow, VMware, VM VirtualBox, CACTI. Hardware CISCO: CRS -4/S and 8/S, ASR 1002, Nexus 3048, 3064 and 7000, Cisco 6500 series (C6509-E, C6504-E and C6506-E)

Arista: DCS-7124SX, DCS-7050S, DCS-7508

Optical: Adva FSP 2000, Adva FSP 3000r7

RF and Wireless: Air-CT5508-K controller switch with Cisco 3502i Access point and WLC-4404-100 series controller switch.

Lease lines: STM-4 & 16, Modems, CTC Convertors, E1 Channelizes, RAS, VOIP box, MUX.

UG - INTERNSHIPS:

• Visual Basics at AKS Software Pvt. Ltd., New Delhi, India. (Jun ’06)

• VLSI & VHDL Programming at SCL Vedanta, Lucknow, UP, India. (Mar ’07)

• Network setup of an ISP at HCL INFINET LTD, Ahmedabad, India. (July ’07)

• Computer Security at PCS Technologies, Ahmedabad, India. (Mar ’08)

• Computer Hardware Tech. at HCL INFOSYSTEM LTD., Ahmedabad, India. (Aug ’08)

• Robotics at Electronics for You, New Delhi, India. (Feb ’09) CERTIFICATIONS: CISCO® Certified Network Associate (CCNA) Nov ’11 CISCO® Certified Network Professional (CCNP) Nov ’14 EFY (Electronics for You) Certified in Robotics.

Member of IEEE

EXTRA-CURRICULAR ACTIVITIES:

• Former Vice-President of Dalhousie Gujarati Student Association Feb ‘14

• Poster Designer of Dalhousie International Student Asso., Indian Student Asso. Jan ‘14

• Former Member of Let’s Talk Science Group of University. Sep ‘13

• Former Editor of TECHNICUS (Departmental Magazine) Dec ‘08

• Appreciated for voluntary service at IEEE International Conference 22-23 Dec ‘07

• Worked in Organizers Committee during Annual Feast of College Feb ‘08 REFERENCE: Available upon request

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