Service Customer

CATHERINE TILMAN

**** ****** ******, ***** *******, FL 33166 H: 305-***-**** **********@********.*** Customer-oriented server highly effective at anticipating and accommodating customer needs. Outgoing, punctual and enthusiastic team player. Focused and successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours. Thrives in fast-paced environment

Committed team player

CPR certification

Courteous, professional demeanor

Quick problem solver

Organized and efficient server

Fast learner

Responsible and reliable

Upholds highest integrity

Engaging personality

Cocktail Waitress, 05/2017 to Current

The Bar – Coral Gables, Florida

Consistently provided professional, friendly and engaging service Skillfully promoted items on beverage lists and restaurant specials Displayed enthusiasm and knowledge about the restaurant's menu and products Routinely cleaned work areas, glassware and silverware throughout each shift Waited on multiple customers at the bar and throughout the bar area Server, 08/2016 to 05/2017

Fricker's Wings Sports Bar – Defiance, Ohio

Delivered exceptional, friendly, and fast service

Answered questions about menu selections and made recommendations when requested Accurately recorded orders to serve food and beverages that exceeded guests' expectations Skillfully anticipated and addressed guests' service needs Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards Hostess, 08/2015 to 10/2016

Applebee's – Defiance, Ohio

Monitored dining room and guest flow to maximize table usage and minimize customer wait times Prepped and bussed tables for customer use, including rearranging seatings and tables to accommodate large groups

TIPS Certification

Bar Smarts Certification

Responsible Vendors Certification

Defiance College Graduate - Bachelor's of Science

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

CERTIFICATIONS AND EDUCATION

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