Technical Support Management

Motivated Linux System administrator with hands-on experience in installing, configuring, managing and maintain Linux Operating System especially Red Hat Linux. Seeking for Linux Administration position in an organization where I can bring my technical skills in system maintenance, manage, and troubleshooting. I am a strategic and process-oriented thinker, a team player with outstanding and strong communication and interpersonal skills at all levels and a desire to succeed and commitment to continuous skill and personal development.

CORE COMPETENCIES:

Platforms: Red Hat Enterprise Linux/CentOS 5/6&7, Ubuntu on i386 and x86/x64 platforms

Hardware: HP ProLiant DL580 G6, DL380 G6, DL980 G7, Dell PowerEdge 2950 and 2850

Software: Microsoft Word, Excel, PowerPoint, Outlook, BMC Remedy, Nagios, Puppet, APACHE web server

Languages: Bash

Other Techs: SMTP, CCNA, NFS, LAN/WAN, VLAN, VPN, MySQL Database, SAMBA, SSH, VMWare ESXi, KVM, Kick-start, LVM, TCP/IP, Switches, and Routers, HTTP/HTTPS, SSL/TLS, DNS, DHCP

PROFESSIONAL EXPERIENCE

Linux Systems Administrator

9-Solutions LLC. Dec 2014 - present

Implement and manage server monitoring using nagios and performing system monitoring for production applications

Supported in the installation and configuration of Puppet master and puppet agent servers for configuration management

Maintain customized user environments using sudo for system administrator access on test and production servers.

Collaborate with networking, engineering, and support teams in resolving and escalating of issues

Maintain and troubleshoot network connectivity, process and system or application issues

Managing system processes and scheduling processes with the cron utility

Performing network monitoring, providing analysis using various tools like wireshark and tcpdump

Documentation of network resource, system, peripherals, procedures, and policies for optimization of IT resources and security

Understanding of Amazon Web Services (AWS) environment - EC2, EBS, ELB, Route 53, S3, Access Management (IAM) and Security Groups, NACLs

System configuration/hardening using IPtables, Security Enhanced Linux, TCP Wrappers, ACL, and traditional permission on Linux servers as well as restricting access to terminals, disabling unnecessary services and securing server room.

Implemented the Kickstart Servers to automate the server builds for multiple profiles.

File transfer with NFS, AutoFS, FTP, and Samba

Experience with network protocols, such as TCP/IP, HTTP, SSH, FTP, DNS, DHCP on Linux servers

Installed/Configured/Maintained/Administrated the network servers DNS, NFS and application servers Apache and Samba server.

Local and Remote administering of servers, routers and networks using Telnet and SSH.

Used LVM for creating and managing Volume Groups, Logical volumes, and fixedLogical volumes/filesystems issues on linux servers

Performing Network configurations in Linux environment.

Providing technical support and solutions for network problems

Maintaining system accounting files, application logs and error log files

Configuring and installing Apache Web Server deployed in Linux environment

Perform duties as assigned in support of the customer and assisting end-users with general IT questions and support

Resolve huge file sizes and file system full errors

Experienced in configuring and managing puppet master server and experience in updating and creating modules and pushing them to puppet clients

Write up technical documents for good record keeping

Worked with Red Hat Package Manager RPM, and YUM

Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.

Modified fstab file for automatic mounting while booting, format disk and restoration of Linux files and file systems.

Perform ongoing performance tuning, hardware upgrades, and resource optimization as required

Provided Report analysis for resource utilization and 24x7 on call support.

Experience with Virtualization Technology: KVM, VMWare ESXi, VMWare Workstation and Oracle VirtualBox

Interacting with clients to talk about their problems and requests regarding system issues.

Creating and maintaining client’s data interface utilizing either SSH File Transfer Protocol or File Transfer

Provide internal associate, external clients, and third-party vendor support for daily operation

Laquintinie Hospital. Douala, Cameroon

MANAGEMENT CONTROL Aug 2008 to Sept 2014

Management control with 5 years of managerial experience. Strong strategic-planning and people-management skills

Managed team of 10 professionals. Developed department's first incentive performance plan which motivate staff and increase the quality of service.

Experience in production scheduling

Supervision and training

Knowledgeable of quality control standards

Inventory control

EDUCATION:

University of Douala, Cameroun Management & Economical Science

REFERENCES:

All professional references to be provided on demand

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