Customer Service Manager

Christopher Travis

** ***** **** ***** ***

Jackson, MS 39211

(H) 769-***-****

Objective:

To secure a challenging position offering opportunities for growth and advancement in the organization.

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Qualifications:

Excellent customer service skills

Strong written and verbal skills

Ability to multitask

Very proficient in computer skills, e.g. Microsoft Excel, Word, Power Point

Strong interpersonal skills, having dealt with a diversity of professionals, and clients

Works well in a fast pace environment

Adapt easily to new concepts and responsibilities

Experience in data entry

Employment History

Customer Service Representatives – Comcast, Jackson MS May 31, 2016 – Present

Maintain the upkeep of cable and internet equipment

Responsible for handling incoming customer calls/complaints regarding billing issues, cable problems, service questions and general client concerns

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

Update customer information in the customer service database during and after each call

Responsible for calling customers for potential upgrades on their cable service

Handle cable and internet inquiries

Department Manager - Walmart, Jackson MS. February 2016- – September 2008

Maintain the upkeep of the department in an orderly and clean manner

Responsible for ensuring the corrections of all shelf caps

Assist in training new employees

Assist customers in finding and locating particular items

Develop and send out weekly reports to management regarding departmental operations and challenges

Complete inventory checks to ensure items are in stock

Training Coordinator – Walmart, Jackson MS January 2005 – June 2008

Assess training needs for new and existing employees

Responsible for identifying internal and external training programs to address competency gaps

Assist in determining and choosing appropriate training methods or activities (simulations, mentoring on the job training, professional development classes)

Maintain and update curriculum database and training records

Provide marketing training opportunities to employees

Payroll Supervisor – Saks Inc – Jackson, MS June 1999 – September 2004

Facilitate weekly team calls/meeting

Assist with monitoring workload and evaluate direct reports and may review the evaluations/development plans of others

Assist Payroll manager in creating team objectives

Responsible for handling customer complaints and service issues

Train team members on new and enhanced store procedures and policies

Responsible for ensuring night deposits are taken to the bank

Education

JJ McClain High School May 1987

Reference

Furnish upon request

Contact this candidate