OBJECTIVE

To pursue a challenging Technical Sales Engineer role that draws upon my technical and sales experience and affords me the opportunity for growth and advancement.

WORK EXPERIENCE

Enterprise Sales Engineer (01/15–present)

j2 Cloud Services™, Inc.\eFax Corporate® – Los Angeles, CA.

Prepare and deliver technical presentations explaining j2 products and services to customers and prospective customers

Confer with customers and engineers to assess software needs and to determine system requirements

Collaborate with Inside and Enterprise sales teams to understand customer requirements and provide sales support

Met 100% sales goals for 8 consecutive quarters.

Completed RFPs\RFIs and bids to develop new business opportunities

Attended trade shows to represent product and generate new leads

Support 20 Inside\Enterprise sales reps and help to close new deals and add value to existing deals

Collected, analyzed, and reported prospect comments on application design and user interface to Product Management

Conducted product training for sales team and customers

Responsible for customer application integration with SAP and eFax Corporate product.

Technical Sales Engineer (01/14–01/15)

j2 Cloud Services Inc.\KeepItSafe® Inc. – Los Angeles, CA.

Prepare and deliver technical presentations explaining KeepItSafe® Online Backup services to customers and prospective customers

Confer with customers and engineers to assess equipment needs and to determine system requirements

Collaborate with sales teams to understand customer requirements and provide sales support

Conducted product training for sales team and customers

Completed RFPs\RFIs and bids to develop new business opportunities

IT Operations Manager (01/12–01/15)

j2 Cloud Services™ Inc.\KeepItSafe® Inc. – Los Angeles, CA.

Managed team of systems engineers supporting online backup product

Responsible for migration of acquired companies into KeepItSafe® environment

Prepare and deliver technical presentations explaining products or services to customers and prospective customers

Confer with customers and engineers to assess equipment needs and to determine system requirements

Collaborate with sales teams to understand customer requirements and provide sales support

Disaster recovery strategic planning

Vendor coordination\management

IT Operations Manager\Senior Systems Administrator (07/09–01/12)

International Education Corporation – Irvine, CA.

Windows Domain Administration

Active Directory Administration\Group Policy Administration

Citrix XenApp and XenDesktop Installation\Configuration\Administration

Microsoft Exchange 2003 and 2010 Administration

Blackberry Server Installation\Configuration\Administration

Symantec Endpoint Protection Migration\Installation\Administration

Disaster recovery strategic planning

Maintained Backup for mission critical servers and databases (CommVault)

New Campus IT infrastructure implementation (LAN\WAN\VoIP)

Sent all Corporate IT Communications to entire company with any pertinent IT information

Install\Configure ShoreTel VoIP solution across 16 remote Campuses

Vendor coordination\management

Developed Standard Operating Procedures for Campus Technicians

Manage 35+ Campus Technicians and give work direction

User training in startup, basic & advanced use of software programs

Install, configure, maintain, & troubleshoot a wide range of software used throughout company operations. Perform hardware/software upgrades to existing computer equipment as needed.

Respond to software\hardware problems onsite or via phone or remote administration tools for remote users.

Contact software vendors to obtain specifications and pricing needed to guide departments in their selection of software.

Senior Systems Administrator (08/07–05/09)

The Gilbert Companies – Chino, CA.

Windows Domain Administration

Active Directory Administration\Group Policy Administration

Citrix Metaframe Administration\Installation

Lotus Notes Administration

Blackberry Server Administration

Disaster recovery strategic planning

Implemented Backup Strategy for mission critical servers and databases

New customer IT infrastructure implementation (LAN\WAN)

Vendor coordination\management

Procedure documentation

Manage incoming Helpdesk Requests and assign to appropriate technician

User training in startup, basic & advanced use of software programs

Install, configure, maintain, & troubleshoot a wide range of software used throughout company operations. Perform hardware/software upgrades to existing computer equipment as needed.

Respond to software\hardware problems onsite or via phone or remote administration tools for remote users.

Contact software vendors to obtain specifications and pricing needed to guide departments in their selection of software.

Helpdesk Manager (04/07–08/07)

National Community Renaissance – Rancho Cucamonga, CA.

Windows 2000\2003 Domain Administration

Active Directory Administration

Citrix Metaframe Administration/Installation

Disaster recovery strategic planning

Manage incoming Helpdesk Requests and assign to appropriate technician

Process invoices for payment to vendors

User training in startup, basic & advanced use of software programs.

Install, configure, maintain, & troubleshoot a wide range of software used throughout company operations. Perform hardware/software upgrades to existing computer equipment as needed.

Respond to software\hardware problems onsite or via phone for remote users.

Contact software vendors to obtain specifications and pricing needed to guide departments in their selection of software.

IT Systems Administrator (4/06–4/07)

Spenser Communications, Inc. – Covina, CA.

Windows 2000\2003 Domain Administration.

Active Directory Administration

Citrix Metaframe Administration/Installation

AVAYA phone system administration (ACA Certified)

Nightly backup monitoring, configuration & maintenance

Blackberry Enterprise Server Administration/Installation

Disaster recovery strategic planning.

User training in startup, basic & advanced use of software programs.

Install, configure, maintain, & troubleshoot a wide range of software used throughout company operations. Perform hardware/software upgrades to existing computer equipment as needed.

Respond to software\hardware problems onsite or via phone for remote users.

Contact software vendors to obtain specifications and pricing needed to guide departments in their selection of software.

IT Consultant (8/05–4/06)

Monge Consulting Services – Various Locations, CA.

Windows 2000 Domain Administration.

Active Directory Administration

Citrix Metaframe Administration/Installation

Veritas/NetBackup Configuration & Maintenance

Configured and maintained laptops/desktop workstations

Branch Location Office Configuration

Hardware/Software installation and upgrades.

Windows 2000 Domain Administration/Network Engineer (8/03–8/05)

BNC Mortgage – Irvine, CA.

Windows 2000 Domain Administration.

Citrix Metaframe Administration

Blackberry Enterprise Server Administration/Installation

Blackberry Unit Maintenance/Troubleshooting/Configuration

Veritas/NetBackup Configuration & Maintenance

Server OS installation & configuration (Win XP, Win2K, NT4).

Application installation. (i.e., SQL, Eastern Software/Empower, NetBackup)

Branch Location Office Configuration

Server vulnerability assessment/remediation

Cross-train team members on server hardware/software configuration.

Hardware/Software installation and upgrades.

Hardware/Software evaluation.

Diagnose/Troubleshoot technical problems.

Extensive process documentation.

Disaster recovery.

Group and user ID creation, permissions, local security policies, etc.

LAN Administration / Desktop Support (6/00–8/03)

Ingram Micro – Santa Ana, CA.

NT/LAN Administration.

Server OS installation & configuration.

Application installation. (i.e., SQL, Kronos, PeopleSoft, SiteMinder)

Server vulnerability assessment/remediation (FoundScan)

Cross-train team members on server hardware/software configuration.

Hardware/Software evaluation, installation, and upgrades.

Install/Upgrade EMC fiber cards and drivers.

Diagnose/Troubleshoot technical problems.

Process documentation.

Group and user ID creation, permissions, local security policies, etc.

IT Operations Regional Field Support (2/99-6/00)

Sempra Energy – Los Angeles, CA.

Troubleshoot technical problems.

Configured and maintained desktops and laptops.

Provided training for new computer support hires.

Performed help desk functionality and supported approximately 300 clients on a daily basis.

Configured and maintained Windows NT servers (i.e., maintained, added, and deleted clients on NT and Netware servers).

Responsible for computer support at company headquarters and regional bases.

Ordered, purchased, and installed software and hardware for clients.

Configured printers for local and network printing in a token ring and Ethernet environment.

Assistant Project Engineer (5/97-2/99)

San Gabriel Basin Water Quality Authority (SGBWQA) - West Covina, CA.

Compiled, analyzed and presented various types of data from monitoring wells, production wells, and vapor extraction systems.

Designed and presented graphs/tables of groundwater contaminants for superiors as well as for presentation at public Board Meetings.

Researched and delivered oral and written presentations to superiors in the use of the EPA 3-dimensional wellhead modeling program, WhAEM. (Wellhead Analytic Element Modeling)

EDUCATION

UNIVERSITY OF PHOENIX, Diamond Bar Campus.

Bachelor of Science in Business Management, June, 2005.

CALIFORNIA STATE POLYTECHNIC UNIVERSITY, POMONA, CALIFORNIA.

Civil Engineering - Environmental Option

TECHNICAL SKILLS

Hardware

Servers Desktops Laptops

Compaq Proliant Line (G1-G5) IBM IBM

Dell Power Edge Dell Dell

(1650, 4400) Acer HP/Compaq

HP NetServer LP Compaq Sony

IBM xSeries 335, 355, 360 Everest Toshiba

Server Software

Compaq/HP SmartStart

Compaq Insight Manager

IBM Update Express/ServeRAID

IBM Director

Veritas\Symantec BackupExec

EMC Power Path

Print Migration Utility

Netegrity SiteMinder

IIS 4.0. 5.0/Hardening

Windows Terminal Server

Remote Administrator

CA Remote Control Option

PC Anywhere

NAI – Netshield/VShield

Update Expert 5.1-6.0

Double-Take High Availabiltity

ePO Agent

MS Baseline Security Analyzer

Hyena

Citrix Metaframe XP

NetIQ AppManager

Operating Systems

Windows 2003 Professional/Server,Windows 2000 Server/Advanced Server, NT 4.0 Enterprise Server, XP Pro, 2000 Pro, NT 4.0 Workstation, Win 98, Win 95, Win 3.1, DOS 6.2, ERD DOS, Novell Netware 3.12

Desktop Software

MS Office 95-2007

MS Internet Explorer 4.0-8.0

MS Publisher 98-2007

Netscape Navigator, Communicator

Extra! Attachmate for Win 95 and NT

Rumba 95-2000

Clarify eFront Office

Scopus Foundation

Perfect Tracker

Visio (98-2003)

Adobe (Acrobat, Photoshop 5.0-6.0, Writer, Premiere)

AutoCad (LT, 2000)

Microstation

Macintosh (Microsoft Excel, Word, Claris Works)

Novell Application Launcher

HP Jet Admin\Web Jet Admin

NDS Manager

NW Admin

On-Site Admin Pro

Lotus Notes

Domino Administrator

Numara Track-It

RoveIT – Mobile Admin

WaveCrest - CyBlock

Miscellaneous Skills

Public Speaking (Technical Presentations)

Technical Report Writing [e.g., Business Communications, Planning Reports (e.g., Bids and Proposals, Specifications, Feasibility Reports, Environmental Impact Reports, etc.), Deterministic Reports (e.g., Scientific and Engineering Analyses, Research Reports, etc.)]

Selected Achievements

Implemented Standard Operating Procedures for all Campus Technicians

Consolidated all cell phone\Blackberry devices to one carrier (Sprint)

Santa Ana Data Center migration to Dallas

Technical project lead for Win2000 Print server migration from Novell Network printing environment.

Production hardware configuration lead for upgrade to Ingram Micro intranet site (IM-INSIDE)

Lead LAN support for i2 project. (eStorefronts)

Anti-Virus Response LAN team member.

Microsoft Exchange Server 5.5 to Exchange 2000

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