Sales Engineer
Resume:
OBJECTIVE
To pursue a challenging Technical Sales Engineer role that draws upon my technical and sales experience and affords me the opportunity for growth and advancement.
WORK EXPERIENCE
Enterprise Sales Engineer (01/15–present)
j2 Cloud Services™, Inc.\eFax Corporate® – Los Angeles, CA.
Prepare and deliver technical presentations explaining j2 products and services to customers and prospective customers
Confer with customers and engineers to assess software needs and to determine system requirements
Collaborate with Inside and Enterprise sales teams to understand customer requirements and provide sales support
Met 100% sales goals for 8 consecutive quarters.
Completed RFPs\RFIs and bids to develop new business opportunities
Attended trade shows to represent product and generate new leads
Support 20 Inside\Enterprise sales reps and help to close new deals and add value to existing deals
Collected, analyzed, and reported prospect comments on application design and user interface to Product Management
Conducted product training for sales team and customers
Responsible for customer application integration with SAP and eFax Corporate product.
Technical Sales Engineer (01/14–01/15)
j2 Cloud Services Inc.\KeepItSafe® Inc. – Los Angeles, CA.
Prepare and deliver technical presentations explaining KeepItSafe® Online Backup services to customers and prospective customers
Confer with customers and engineers to assess equipment needs and to determine system requirements
Collaborate with sales teams to understand customer requirements and provide sales support
Conducted product training for sales team and customers
Completed RFPs\RFIs and bids to develop new business opportunities
IT Operations Manager (01/12–01/15)
j2 Cloud Services™ Inc.\KeepItSafe® Inc. – Los Angeles, CA.
Managed team of systems engineers supporting online backup product
Responsible for migration of acquired companies into KeepItSafe® environment
Prepare and deliver technical presentations explaining products or services to customers and prospective customers
Confer with customers and engineers to assess equipment needs and to determine system requirements
Collaborate with sales teams to understand customer requirements and provide sales support
Disaster recovery strategic planning
Vendor coordination\management
IT Operations Manager\Senior Systems Administrator (07/09–01/12)
International Education Corporation – Irvine, CA.
Windows Domain Administration
Active Directory Administration\Group Policy Administration
Citrix XenApp and XenDesktop Installation\Configuration\Administration
Microsoft Exchange 2003 and 2010 Administration
Blackberry Server Installation\Configuration\Administration
Symantec Endpoint Protection Migration\Installation\Administration
Disaster recovery strategic planning
Maintained Backup for mission critical servers and databases (CommVault)
New Campus IT infrastructure implementation (LAN\WAN\VoIP)
Sent all Corporate IT Communications to entire company with any pertinent IT information
Install\Configure ShoreTel VoIP solution across 16 remote Campuses
Vendor coordination\management
Developed Standard Operating Procedures for Campus Technicians
Manage 35+ Campus Technicians and give work direction
User training in startup, basic & advanced use of software programs
Install, configure, maintain, & troubleshoot a wide range of software used throughout company operations. Perform hardware/software upgrades to existing computer equipment as needed.
Respond to software\hardware problems onsite or via phone or remote administration tools for remote users.
Contact software vendors to obtain specifications and pricing needed to guide departments in their selection of software.
Senior Systems Administrator (08/07–05/09)
The Gilbert Companies – Chino, CA.
Windows Domain Administration
Active Directory Administration\Group Policy Administration
Citrix Metaframe Administration\Installation
Lotus Notes Administration
Blackberry Server Administration
Disaster recovery strategic planning
Implemented Backup Strategy for mission critical servers and databases
New customer IT infrastructure implementation (LAN\WAN)
Vendor coordination\management
Procedure documentation
Manage incoming Helpdesk Requests and assign to appropriate technician
User training in startup, basic & advanced use of software programs
Install, configure, maintain, & troubleshoot a wide range of software used throughout company operations. Perform hardware/software upgrades to existing computer equipment as needed.
Respond to software\hardware problems onsite or via phone or remote administration tools for remote users.
Contact software vendors to obtain specifications and pricing needed to guide departments in their selection of software.
Helpdesk Manager (04/07–08/07)
National Community Renaissance – Rancho Cucamonga, CA.
Windows 2000\2003 Domain Administration
Active Directory Administration
Citrix Metaframe Administration/Installation
Disaster recovery strategic planning
Manage incoming Helpdesk Requests and assign to appropriate technician
Process invoices for payment to vendors
User training in startup, basic & advanced use of software programs.
Install, configure, maintain, & troubleshoot a wide range of software used throughout company operations. Perform hardware/software upgrades to existing computer equipment as needed.
Respond to software\hardware problems onsite or via phone for remote users.
Contact software vendors to obtain specifications and pricing needed to guide departments in their selection of software.
IT Systems Administrator (4/06–4/07)
Spenser Communications, Inc. – Covina, CA.
Windows 2000\2003 Domain Administration.
Active Directory Administration
Citrix Metaframe Administration/Installation
AVAYA phone system administration (ACA Certified)
Nightly backup monitoring, configuration & maintenance
Blackberry Enterprise Server Administration/Installation
Disaster recovery strategic planning.
User training in startup, basic & advanced use of software programs.
Install, configure, maintain, & troubleshoot a wide range of software used throughout company operations. Perform hardware/software upgrades to existing computer equipment as needed.
Respond to software\hardware problems onsite or via phone for remote users.
Contact software vendors to obtain specifications and pricing needed to guide departments in their selection of software.
IT Consultant (8/05–4/06)
Monge Consulting Services – Various Locations, CA.
Windows 2000 Domain Administration.
Active Directory Administration
Citrix Metaframe Administration/Installation
Veritas/NetBackup Configuration & Maintenance
Configured and maintained laptops/desktop workstations
Branch Location Office Configuration
Hardware/Software installation and upgrades.
Windows 2000 Domain Administration/Network Engineer (8/03–8/05)
BNC Mortgage – Irvine, CA.
Windows 2000 Domain Administration.
Citrix Metaframe Administration
Blackberry Enterprise Server Administration/Installation
Blackberry Unit Maintenance/Troubleshooting/Configuration
Veritas/NetBackup Configuration & Maintenance
Server OS installation & configuration (Win XP, Win2K, NT4).
Application installation. (i.e., SQL, Eastern Software/Empower, NetBackup)
Branch Location Office Configuration
Server vulnerability assessment/remediation
Cross-train team members on server hardware/software configuration.
Hardware/Software installation and upgrades.
Hardware/Software evaluation.
Diagnose/Troubleshoot technical problems.
Extensive process documentation.
Disaster recovery.
Group and user ID creation, permissions, local security policies, etc.
LAN Administration / Desktop Support (6/00–8/03)
Ingram Micro – Santa Ana, CA.
NT/LAN Administration.
Server OS installation & configuration.
Application installation. (i.e., SQL, Kronos, PeopleSoft, SiteMinder)
Server vulnerability assessment/remediation (FoundScan)
Cross-train team members on server hardware/software configuration.
Hardware/Software evaluation, installation, and upgrades.
Install/Upgrade EMC fiber cards and drivers.
Diagnose/Troubleshoot technical problems.
Process documentation.
Group and user ID creation, permissions, local security policies, etc.
IT Operations Regional Field Support (2/99-6/00)
Sempra Energy – Los Angeles, CA.
Troubleshoot technical problems.
Configured and maintained desktops and laptops.
Provided training for new computer support hires.
Performed help desk functionality and supported approximately 300 clients on a daily basis.
Configured and maintained Windows NT servers (i.e., maintained, added, and deleted clients on NT and Netware servers).
Responsible for computer support at company headquarters and regional bases.
Ordered, purchased, and installed software and hardware for clients.
Configured printers for local and network printing in a token ring and Ethernet environment.
Assistant Project Engineer (5/97-2/99)
San Gabriel Basin Water Quality Authority (SGBWQA) - West Covina, CA.
Compiled, analyzed and presented various types of data from monitoring wells, production wells, and vapor extraction systems.
Designed and presented graphs/tables of groundwater contaminants for superiors as well as for presentation at public Board Meetings.
Researched and delivered oral and written presentations to superiors in the use of the EPA 3-dimensional wellhead modeling program, WhAEM. (Wellhead Analytic Element Modeling)
EDUCATION
UNIVERSITY OF PHOENIX, Diamond Bar Campus.
Bachelor of Science in Business Management, June, 2005.
CALIFORNIA STATE POLYTECHNIC UNIVERSITY, POMONA, CALIFORNIA.
Civil Engineering - Environmental Option
TECHNICAL SKILLS
Hardware
Servers Desktops Laptops
Compaq Proliant Line (G1-G5) IBM IBM
Dell Power Edge Dell Dell
(1650, 4400) Acer HP/Compaq
HP NetServer LP Compaq Sony
IBM xSeries 335, 355, 360 Everest Toshiba
Server Software
Compaq/HP SmartStart
Compaq Insight Manager
IBM Update Express/ServeRAID
IBM Director
Veritas\Symantec BackupExec
EMC Power Path
Print Migration Utility
Netegrity SiteMinder
IIS 4.0. 5.0/Hardening
Windows Terminal Server
Remote Administrator
CA Remote Control Option
PC Anywhere
NAI – Netshield/VShield
Update Expert 5.1-6.0
Double-Take High Availabiltity
ePO Agent
MS Baseline Security Analyzer
Hyena
Citrix Metaframe XP
NetIQ AppManager
Operating Systems
Windows 2003 Professional/Server,Windows 2000 Server/Advanced Server, NT 4.0 Enterprise Server, XP Pro, 2000 Pro, NT 4.0 Workstation, Win 98, Win 95, Win 3.1, DOS 6.2, ERD DOS, Novell Netware 3.12
Desktop Software
MS Office 95-2007
MS Internet Explorer 4.0-8.0
MS Publisher 98-2007
Netscape Navigator, Communicator
Extra! Attachmate for Win 95 and NT
Rumba 95-2000
Clarify eFront Office
Scopus Foundation
Perfect Tracker
Visio (98-2003)
Adobe (Acrobat, Photoshop 5.0-6.0, Writer, Premiere)
AutoCad (LT, 2000)
Microstation
Macintosh (Microsoft Excel, Word, Claris Works)
Novell Application Launcher
HP Jet Admin\Web Jet Admin
NDS Manager
NW Admin
On-Site Admin Pro
Lotus Notes
Domino Administrator
Numara Track-It
RoveIT – Mobile Admin
WaveCrest - CyBlock
Miscellaneous Skills
Public Speaking (Technical Presentations)
Technical Report Writing [e.g., Business Communications, Planning Reports (e.g., Bids and Proposals, Specifications, Feasibility Reports, Environmental Impact Reports, etc.), Deterministic Reports (e.g., Scientific and Engineering Analyses, Research Reports, etc.)]
Selected Achievements
Implemented Standard Operating Procedures for all Campus Technicians
Consolidated all cell phone\Blackberry devices to one carrier (Sprint)
Santa Ana Data Center migration to Dallas
Technical project lead for Win2000 Print server migration from Novell Network printing environment.
Production hardware configuration lead for upgrade to Ingram Micro intranet site (IM-INSIDE)
Lead LAN support for i2 project. (eStorefronts)
Anti-Virus Response LAN team member.
Microsoft Exchange Server 5.5 to Exchange 2000
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