Night Auditor

Professional Summary

Skills

Work History

S S

** ******* *********, ***** *********, FL 32086 • Cell: 904-***-**** • **************@*****.*** Reliable night auditor possessing comprehensive background in hospitality seeking a long-term, permanent position. Would love to join your team and become an integral part of this hotel. I believe by working together and helping each other, we can create an exceptional experience for guests and staff alike.

Punctual

Friendly

Motivated

Long term

Family oriented

Fast learner

Proficient in ASL

Dependable

Night Auditor, 10/2013 to Current

Country Inn & Suites – 231 San Marco Blvd., Saint Augustine, FL 32084 Printed, filed, and checked reports.

Registered guests and assigned rooms.

Learned the operating system and kept up to date with new training modules. Explained the rules and regulations as well as general information about the hotel. Brought any requested items to rooms such as rollaway carts, extra towels, etc. Processed payment, including pre-paid accounts, credit card sales, and cash. Answered questions about historic Saint Augustine and provided driving directions. Made recommendations regarding shopping, dining, or entertainment. Night Auditor, 01/2015 to 07/2017

The Ponce Hotel of Saint Augustine – 1111 N Ponce de Leon Blvd., Saint Augustine, FL 32084 Reviewed account information and charges with guests during check-out. Collaborated with maintenance to ensure guests' stay was flawless. Education

Verified that personal and payment information on guest accounts was accurate and complete. Resolved any issues guests may have had with the quality or maintenance of their room by cleaning or fixing the problem to the best of my ability; or switching their room if need be. Negotiating with potential guests to earn their business, even if I had to go a little lower than the Rack Rate.

Dealt with emergency and police situations expediently. Asserted myself in subduing loud, unruly guests and handled all noise complaints in a firm professional manner.

Communicated with daytime staff (such as managers, housekeeping, maintenance, and front desk morning shift) about guests or rooms via written notes and reports. Issued room keys and amenity packages.

Posted charges and issued refunds.

Cleaned and maintained lobby and common areas, such as restocking supplies, taking out the trash, and watering plants.

Calculated and prepared timecards for the entire hotel staff. Made copies of or shredded important documents as instructed. Set up full continental breakfast.

High School Diploma: 2004

First Coast Technical Institute - Saint Augustine

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