Customer Service Management

Teresa Heilman (Terri)

*** ******** ****, ******, ** 18326

*********@*****.***

Mobile: 570-***-****

Dedicated professional with 28 years of procurement, logistics, customer service, and production experience. Highly adaptable to a fast-paced manufacturing environment. Strong analytical and decision making skills as well as an effective communicator. Accomplished in time management and work efficiencies. Able to work independently and as a member of a cross functional team to attain goals.

Project management

SAP

Production/Inventory Control

Negotiation

Pricing Analysis

GMP Requirements

SQB Experience

Documentum

Trackwise

Database Management

Decision Making

SharePoint

e-Doc

PowerPoint

Excel

Task Analysis

Ariba

e-Sourcing

Strong Communication Skills

Customer/Supplier Interface

Strong Customer Service

WORK EXPERIENCE

Sanofi - Buyer NA IT Procurement, Common Spend

January 2007 – March 2015

Support all procurement activities for Sanofi, North America IS, Global Infrastructure Services including needs assessments, supplier evaluation and selection, sourcing, and the requisition to payment process.

Major Projects:

IS Software Maintenance Strategy Lead. Partnered with IT and procurement leadership to implement a new software maintenance strategy in the Global Services Division. Drove the creation and utilization of a new process that aims to streamline maintenance renewals and reduce costs associated with them. Continue to monitor and maintain the progress with updates going to leadership.

Common Spend Lead role for the Allston Consent Decree Project. Serve as NA Common Spend point person. The goal is to lead independently. This requires the coordination of working with business partners, procurement, and legal across Sanofi companies to ensure contractual compliance for software agreements utilized in the Industrial Operations environment for business agreements related to Software used in IO environment, i.e. Trackwise, Labtronics, etc. This is a key initiative for Sanofi from 2014 – 2105 with successful completion imperative to meet FDA requirements.

Key Tasks and Achievements:

Review contracts and agreements for compliance with company requirements

Participated on multi-functional teams to increase synergy opportunities for office supplies

Mediated meetings with business partners and accounts payable/SourceNet to resolve invoicing and performance issues

Evaluated supplier invoicing methods and initiated efforts to streamline the process through electronic payment methods and summary invoicing

Common Spend Lead for Catalyst issues for COGs

Worked in partnership with legal to transition Pasteur agreements into NeXTs

Leverage overall Sanofi spend across the organization for additional supplier discounts

Managed all IT equipment leases for NA

Provided change management support to business partners with transition to NeXTs from e-Shopping

Sanofi Pasteur - Senior Buyer/Planner

June, 1986 – 2007

Supported Facilities Management, Engineering, Human Resources, Marketing and Sales, QA, and IO over a 15 year period. This included assisting with needs assessments, supplier selection and qualification, sourcing, and the requisition to payment process.

10 years of experience as raw material Senior Buyer/Planner for Pasteur. Managed the entire logistics process for raw materials, beginning with MRP analysis and continuing through the life cycle of the material.

Initiated the MDO (Material Destruction Order) for raw materials as required

Extensive supplier and manufacturing representative interactions

Assisted in specification drafting process with business partner

Negotiated rate reductions based on anticipated volume increases

Participated in qualification/quality issues audit process for raw materials

Participated in quarterly supplier relationship management meetings that drove continuous supplier improvement

Maintained annual standard cost process

Negotiated commercial terms for bulk phenol to support Menactra

Extensive supply chain support for F & F Building validation.

Member of Supplier Quality Board

Education

Stroudsburg High School, Stroudsburg, PA Graduated 1978

Northampton Community College coursework with focus on business and financial courses.

Continuing education in classes specialized in Procurement, Risk Assessment, and Negotiation

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