Customer Service Administrative Assistant

Devon J. Sprewer-Barlow

**** ****** **** *********, ** 30236 404-***-**** ************@*****.***

Summary

Dynamic and motivated professional seeking administrative assistant professional role. Advanced knowledge of Microsoft applications including Excel, Office, and Outlook with experience of exceeding expectation, meeting deadline and providing excellent customer service exhibiting great communication skills. Proven ability to be dependable, punctual, self-motivated, coachable and skilled to anticipate needs. To include problem solving and analytical skills.

Professional Experience

Customer Service Rep-Chat Home Depot Call Center Kennesaw, GA

3/14-current

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Assist customers by facilitating phone calls, problem resolution and additional services.

Answer questions about the product details, the company, and issues with account for the customers.

Meet Quality Assurance Requirements and other key performance metrics.

Dispatcher G2 Secure Staff - Hartsfield-Jackson Airport Atlanta, GA

4/12- 2/14

Resolves escalated customer issues.

Take inbound/outbound multiline calls.

Assures all client requests are met.

Work within tight deadlines.

Cashier Marshalls East Point, GA

03/09 – 03/12

Handle all customer payment and credit transactions.

Attend meetings and trainings as scheduled.

Maintain the appearance of the showroom & work area.

HR Coordinator/Supervisor Motivational Coaches Milwaukee, WI

04/03 – 02/09

Coordinates new hire orientation, HR events, benefits open enrollment and company-wide meetings.

Administers and maintains HR activities and programs; such as staffing, compensation, benefits, training and safety.

Managed staff, preparing work schedules and assigning specific duties.

Answers employee questions about human resource policies and procedures, and refers to specialist as needed.

Administrative Assistant- PT Genuine Care Milwaukee, WI

05/02 -01/09

Greet persons entering establishment, determine the nature and purpose of their visit and escort them to the requested destination.

Receive payments and record receipt of purchases.

File and maintain records.

Provide information about establishment such as location of departments or offices; employees and services.

Send memos and correspondence out. Read and answer emails.

Open mail and distribute to different departs send mail out.

Run errands for supervisor to various places

Education

Independence University 3/17 -Current Bus. Admin/ Accounting Salt Lake City, UT

Associate Degree – Expected Completion Date of 10/18

Atlanta Tech College 09/09-1/13 Pharmacy Technology Atlanta, GA

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