Manager Data

Denise Pierce

***** *** *** *******, ** ***************@*******.*** Mobile: 501-***-****

OBJECTIVE: To work in a fast-paced data oriented environment which will allow me to employ team based initiatives as well as develop new and innovative software solutions.

COMPUTER SKILLS:

SQL, COGNOS, HTML, Freelance, DBASE, DOS, CIS, Windows (Access, Excel, Word, Power Point) Dcoms, DCL, JCL, TSO, ISPF, Visio, RF Flow, PPTS, Lotus, PROMOD, Prism, Ester, DSW, Budget, Mainframe, SAS (Vax, Mainframe, PC), COBOL, HotDog, WebTricity,HBOC (ICAS & CRMS).

PROVEN RECORD OF SUCCESS

Implemented and Improved upon Successful Process Flow

Created new and innovative processes and procedures that resulted in savings of $42,000 in associate salaries and benefits.

Added additional data cleansing techniques and data management procedures that significantly improved the quality of the data provided to the customer.

Implemented Financial Medical Utilization Reporting Software

Designed and managed the implementation of an internally developed financial performance measurement sub-system. This system resulted in savings of approximately $20,000 (one half of one full time employee).

Developed user documentation and trained users in use of sub-system. Monitoring of users post training indicated significant improvements in overall internal customer satisfaction and on-time delivery of information.

Implemented Provider Contract and Fee Schedule Data Tracking System

Managed data flow of provider contract and fee schedule information from over 80 data sources to three internal systems. Achieved significant improvements in customer satisfaction and 10% reduction in provider complaints to the call center.

Implemented successful tracking system to measure accuracy of data updated to claims system. This resulted in large amounts of customer savings as well as a reduction in provider complaints.

Established Business and Personnel Manager

Successfully recruited highly qualified data entry and operations personnel.

Successful management strategies led to associate turnover rate of less than 2%

Trained support staff in information quality principles and management accountability

Denise Pierce

WORK HISTORY

Merkle, Inc

Little Rock, AR 2007-Present

Database Production Analyst

Support internal and external clients for our Intellidress® Platform

Resolving Internal or External client data issues.

Research client data questions.

Maintain and monitor server issues.

Customize output packages and business rules per client’s contract.

Able to understand our internal system and making it programmatically able to fit our customers’ needs.

Map, Program and document new clients for auto processing.

QC data loads and other analyst business rules before they are put into production

Interface with the client and multiple internal teams to support the solution delivery process

Support the solution delivery process internal and external clients

Take primary ownership for written requirements specifications, from initial creation, through change management and solution delivery

Assist with the delivery of the system into production by designing and supporting the formal client acceptance process, per the defined standards

Accurately document requirements and acceptance criteria for a Merkle Marketing solutions

Perform analysis of new data for inclusion in a marketing database, and ad-hoc analysis of data in the database to support the requirements process

Acxiom

Little Rock, AR

Decision Support Analyst 2003-2007

Design and implement solutions, testing and configuration for external clients.

Design, maintain and monitor process flow in TeamTrack.

Responsible for gathering user’s requirements and maintaining data dictionary.

Consult and train client on campaign management tools and processes.

Monitor internal client team, documented process and was able to reduce work force on the team.

Engage in product support by researching issues/questions from clients and implementing resolution.

HealthSCOPE Benefits, Inc.

Little Rock, AR

Manager, Informatics Division 2000 - 2003

Senior Programmer, Informatics Division 1999 - 2000

Entergy, Inc.

Little Rock, AR

Analyst 1994 – 1999

Computer Operator and Data Entry Clerk 1983 - 1994

TRAINING AND INSTRUCTION

Cognos Impromptu and Powerplay

Sybase Database management and SQL

Several SAS database and software development courses

HIPAA Privacy and Data Security Training

OTHER ACHIEVEMENTS

Nominated for 2 Chairman’s awards while employed by Entergy

EDUCATION

Mathematics/Computer Science, University of Arkansas at Little Rock, AR

Software Development Training at South Center Career College

Microsoft Access and Microsoft Excel through advanced instruction at Complete Computing

Contact this candidate