Administrative Assistant Customer Service

Crystal Boyd

*** ********** **. **. **********, KY 40047 502-***-****/502-***-**** ************@*****.***

Objective Exhibits strong interpersonal communication, organizational, and motivational skills, as well as, being flexible and able to adapt to

changing environments and technologies

Experience Administrative Assistant/Customs Brokerage/Accounting

Oct 2010 – present UPS Louisville, Kentucky

Take calls from customers about bills that they have received

Try and help customers resolve their accounts with UPS

Administrative Assistant/Customs Brokerage/Rating

June 2005 – Oct 2010 UPS Louisville, Kentucky

Rate shipments properly according to US Customs guidelines

Apply tariff numbers to the shipments, verify shipments

Rate to Hold shipments that require more information, such as FDA and FWS

Certified Rating Specialist

Customer Service/Check Out

2004 – 2005 Walmart Supercenter Louisville, Kentucky

Check customers out

Handle money and bag items for the customers

Education Thomas Education Direct Scranton, PA

2002 - 2003

Teachers Aide Degree

At-Home Professions Ft. Collins, CO

2000-2001

Medical Billing

Jefferson Community College Louisville, KY

1990-1993

Not Completed

Male Traditional High School Louisville, KY

1986-1990

High School Diploma

Accounting Certificate

Office Skills Typing 65 wpm, Microsoft Word, Word Perfect, Fluid Stencil, Dictaphone, Duplicating Machines, Student Financial Center (First Nat’l Bank), Medic,

Volunteer work in the school systems, Shipping/Receiving, Data Entry, Medical/Insurance Billing, Cashier,

References References are available on request.

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