Customer Service Human Resources
Resume:
Dolores D. Whatmore
Elburn, Il 60119
C: 847-***-****
*******.********@*****.***
Objective
To obtain a challenging position in a team environment in which an opportunity exists to learn and gain experience in the Administration field.
Experience
2008-2017
Healthfitlabs Inc. Addison, IL
Human Resources Manager
Human Resources
Sales
Quality Control
Handle all customer service returns and replacement
Phone Orders
Customer Emails
Training new associates
Manage Office
Payroll
2012-2015
LTD Commodities Aurora, IL
Customer Service Rep/Trainer -Seasonal Employment
Trained all new Customer Service Reps
Handle all customer service returns, problems with merchandise, complaints
Phone Orders
2004-2012
American Girl Company Wilmot, WI.
Customer Service Rep / Order Processor/Trainer
Training new associates for season
Handle all customer service returns, problems with merchandise, complaints
Phone Orders
Emails
Assist new trainees on floor
2000-2004 Elecpac Cary, IL.
Human Resources Manager
Conducted new employees orientation
Conducted pre-employment tests and reference checks
Advised management on issues relating to Human Resources and employee relations
Assisted with employees performance improvements plans
Assisted employees with benefits issues and conducted benefit presentations
Revised compensation guides for exempt and non-exempt level positions
Performed salary surveys and wrote salary guidelines for Supervisors
Managed Safety and Workers Compensation programs
Revised employee handbooks and many Human Resources policies
Conducted monthly safety inspections and employee safety meetings
Implemented a successful recruitment and selection programs reducing turnover by 25%
Processed Payroll
1999-2001 Wiscon Corporation Lake Forest, IL
Human Resources Manager
Conducted new employees orientation
Conducted pre-employment tests and reference checks
Advised management on issues relating to Human Resources and employee relations
Assisted with employees performance improvements plans
Assisted employees with benefits issues and conducted benefit presentations
Revised compensation guides for exempt and non-exempt level positions
Performed salary surveys and wrote salary guidelines for Supervisors
Managed Safety and Workers Compensation programs
Revised employee handbooks and many Human Resources policies
Conducted monthly safety inspections and employee safety meetings
Developed FMLA/Leave training program for Supervisors
Processed payroll for four sites
1994-1999 SRAM Corporation Chicago, IL
Conducted new employees orientation
Conducted pre-employment tests and reference checks
Advised management on issues relating to Human Resources and employee relations
Assisted with employees performance improvements plans
Assisted employees with benefits issues and conducted benefit presentations
Revised compensation guides for exempt and non-exempt level positions
Performed salary surveys and wrote salary guidelines for Supervisors
Managed Safety and Workers Compensation programs
Revised employee handbooks and many Human Resources policies
Conducted monthly safety inspections and employee safety meetings
Implemented a successful recruitment and selection programs reducing turnover by 20%
Processed Payroll
Education
1979-1983 Rosary College River Forest, IL.
B.A. Special Ed K-12th
1983- 1984 Northeastern University Chicago, IL
Psychology
Interests: Gardening, biking, reading, music, yoga, snow skiing, golf, card designs
Technical Skills: Microsoft Word, Excel, PowerPoint, Baan, ADP, Vantage, SAP, MRP
Affiliations: Society for Human Resources, Parish Pastoral Council of St. Joseph's Church, President of the Altar Rosary Society, Religion Education Teacher, St Peter's Church, Friendship Garden leader
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