Customer Service Sales

DORADO, JANIN B.

#* ******* ******, ***** ****, Project 8, Quezon City

Mobile: 0956.759.0279 Email: ***********@*****.***

OBJECTIVE

Secure a position with challenging responsibilities in a customer-oriented company offering opportunities for growth and advancement where my talents, knowledge and skills can add with great value.

WORK EXPERIENCE

Concierge

TELUS International Philippines, Inc.

Small Business Solutions

April 2015 – March 2015

Provides support to Business Connect customers in setting up / activating their account.

Contacts customer in a timely manner to ensure the setup of Business Connect service is completed

Communicate with the customer via email or phone call in a business etiquette form.

Provides the highest level of customer support when responding to any customer inquiries.

Sales Support Associate

TELUS International Philippines, Inc.

TELUS Business Solutions – BCX

February 2013 – March 2015

Provides offshore virtual sales and administrative support to account executives and maintains professional and satisfied relationships with business customers.

Contacts/responds to client queries regarding their telecom products and services; discusses client’s business needs and provides solution-based recommendations.

Prepares written quotes and proposals within established guidelines. Initiates sales-related paperwork and forms. Liaises with other departments to discuss technical requirements in the development of competitive customized solutions and forwards to other related issues around service implementation.

Processes and maintains a variety of files, records, correspondences, etc. for clients within an assigned account module base.

Process and communicates with customers, clients through Salesforce application.

Senior Customer Interaction Associate

TELUS International Philippines, Inc.

TELUS Business Solutions – Small and Medium Business Care, Subject Matter Expert and Sales

March 2009 – February 2013

Supports a variety of customer service-related functions in call center environment.

Provides the highest level of customer support when responding to any customer inquiries and basic phone and internet troubleshooting.

Act as a subject matter expert of all TELUS business phones and internet, responsible in handling escalation and to provide coaching and mentorship to team members.

Deliver all order processing and order validation request promptly without sacrificing quality of work.

Customer Care Officer

Pilipinas Teleserv Inc.

Globe Telecom – Customer Support Representative (CSR/TSR)

June 2008 – January 2009

End-to-end support for all prepaid mobility concerns.

Incident management and ticket ownership initiatives.

Cross-sell/Upsell Globe prepaid products and promos.

EDUCATIONAL BACKGROUND

Lyceum of the Philippines University - Manila

Bachelor of Science in Information Technology

Academic Scholar

(2004 – 2008)

PERSONAL INFORMATION

Date of Birth : April 30, 1988

Place of Birth : Project 8, Quezon City

Gender : Female

Civil Status : Single

Nationality : Filipino

Religion : Roman Catholic

CHARACTER REFERENCES

Rupert Roniel Laxamana

Team Leader, TELUS International Philippines, Inc

0915.420.6515

John Philip Miguel

Business Analyst, TELUS International Philippines, Inc.

0906.223.1448

Deborah Sinon

Sr. Financial Analyst, Emerson

0917.846.9677

I hereby certify that the above information is true and correct. I permit the company to verify my records and may contact people listed on the reference. Any additional information and/or required documents will be submitted upon requisition.

JANIN B. DORADO

Applicant

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