Telecom/ Technical Support Engineer

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Angel Arvelo Mendoza / +1-469-***-**** / *************@*****.***

Professional Summary

Bilingual technical support engineer with over six years of progressive experience in IT, engineering and telecommunications. Possess a B.S. in Electronics Engineering and A.A.S. in Network Administrator and Support. Team-oriented and highly motivated professional with demonstrated success with multicultural and cross-functional teams. Qualifications.

Bilingual (English, Spanish).

Excellent troubleshooting and problem solving abilities. Strong communication and interpersonal skills.

Results oriented individual with experience and knowledge to successfully adapt to ever-changing field or technology.

Ability to: Work under pressure with adjusted schedules. Generate new ideas and find new solutions to problems. Plan, develop, and accomplish schedules and activities on my own.

Experience in: Project management, coordination and deployment of different IT Technologies. Project proposals, work schedules, purchase orders and contracts of service. Sales, technical support, and negotiation with customers and third parties. Troubleshooting, technical documentation, and training. Telecommunications and networking technologies and infrastructure. TCP/IP Protocols, routing (OSPF, EIGRP, BGP, GRE), switching (LACP, STP, VLAN, VTP). Cisco ASA, Fortinet firewalls, and network security technologies. CIA triad. VMware vSphere 6.0, VMware Horizon, data center and desktop virtualization technologies. Single and Multimode fiber implementation (Including OPGW). Data center and structured cabling design and implementation. Radio Link design and analysis. Familiarity with PTP, PTMP, LTE, UMTS, and GSM equipment. Video Surveillance System, Video Conference System, and Vehicle Tracking and Monitoring System. Red Hat System Administration, Bash Shell, monitoring and managing users, groups and processes. Windows OS, Active Directory, MS office package, and mail services.

Knowledge about: Semiconductor device fabrication principles, analog and digital circuits, and power electronics. Automation, Instrumentation and Control, HART protocol, Ladder language. Employment History:

PC Technician. Mar. 2016 – To Date.

Richland College (DCCCD), IT Department. - Dallas, Texas.

Assisted in test and troubleshooting computers, Crestron systems, networking devices and media devices.

Supported the deployment, configuration, upgrades, and reparation of computers, projectors, printers, and others.

Accurately document instances of hardware failure, repair, installation, and removal.

Trained end users on use and basic troubleshooting of systems. Sales Associate. Aug. 2015 – Mar. 2016.

Richland Bookstore and Café. - Dallas, Texas. - Follet Higher Education Group Inc. Subsidiary.

Participated in physical inventory counts and various store administrative tasks.

Performed sales taking care of the customer’s needs while following company procedures.

Increased sales using suggestive selling techniques and accurately completing register transactions. Field Supervisor Senior. Sep. 2011 – Jul. 2014.

ZTE DE VENEZUELA, C.A.- Caracas, Venezuela. - ZTE CORPORATION subsidiary in Venezuela.

Assisted pre-engineering of project “Design and Implementation of automated warehouses for distribution of medical supplies and Drugs,” MOH Project, for the Ministry of Health, Venezuela.

Supported the design and planning of the network for MOH Project (ADSL, Radio Links, Metro Ethernet, SDH technologies)

Negotiated with partners and regulatory authorities to accomplish the implementation process.

Contributed to design Technical Feasibility Engineering Documents and Acceptance Testing Protocols for various systems.

Prepared the implementation process including permits, tasks, and resources required.

Trained subcontractors about equipment and implementations methods for different systems.

Coordinated implementation of radio links, networking equipment, fiber backbone, power supply, telecommunication towers.

Programmed radio links, switches, routers, firewalls, power supplies, and others according to the needs of the project.

Contributed to integration and optimization of radio links, networking equipment, and added value systems. 2 of 2

Angel Arvelo Mendoza / +1-469-***-**** / *************@*****.***

Supervised the implementation of Video Surveillance System and Video Conference System.

Supported tests on radio links, networking equipment, video surveillance and video conference systems.

Trained customers of MOH in basic troubleshooting and system usage.

Supported the acceptance process of required documentation from customers.

Diagnosed, isolated and solved failures over the customer’s network across the country.

Assessed the pre-engineering of “GoTa-LTE-DMR-CERS Demonstration Project,” Margarita, Venezuela. Telecommunications Engineer. Sep. 2010 – Jun. 2011. Venezolana de Construcción y Mantenimiento. - Maturín, Venezuela – Engineering sub-contractor dedicated to telecommunications projects for Ericsson, P.D.V.S.A., HUAWEI, and others.

Coordinated the implementation for different projects of the company.

Planned the de-installation of “SWAP OUT 2G/3G ZTE-DIGITEL” project.

Managed the budget and resources for implementation process in different projects.

Assisted the development of preliminary, detailed, and final engineering for various projects.

Supported the installation of “ZTE Tele-protection System for CADAFE Power Plants” project.

Assessed deployment of “Swap out GSM ZTE-DIGITEL” project and “Autana UMTS HUAWEI-MOVISTAR” project. Internships, Telecommunications Technician. May 2010 – Aug. 2010. Venezolana de Construcción y Mantenimiento. - Maturín, Venezuela- Engineering sub-contractor dedicated to telecommunications projects for Ericsson, P.D.V.S.A., HUAWEI, and others.

Monitored the installation of “SWAP OUT 2G/3G ZTE-DIGITEL” project.

Assisted the development of preliminary, detailed, and final engineering for various projects.

Supported the installation of ZTE FSAP 9800 equipment for “DSLAM Project CANTV- ZTE de Venezuela.” Technical Assistant. Sep. 2009 – Apr. 2010.

Arvelo Liscano Electronics – Maturín, Venezuela. Company dedicated to provide technical service for electronics equipment.

Supported on site installation, reparation, and maintenance of TV's, microwaves, cooling systems, sound systems, and other. Educational Background:

A.A.S. in Network Administrator and Support. May 2017. Richland College - Dallas, Texas. GPA:3.9.

Awarded with Good Neighbor Scholarship for Richland College 2015-2016. Computer Information Technology Networking Professional. Dec. 2016. Richland College - Dallas, Texas. GPA: 3.9.

Computer Information Technology Networking Associate. Dec. 2015. Richland College - Dallas, Texas. GPA: 4.0

B.S. in Electronics Engineering. – Ranking # 1 of 23 graduates with B.S. in Electronics Engineering. Feb. 2012 Instituto Politécnico Universitario “Santiago Mariño” – Maturín, Venezuela. GPA: 3.47 Elective courses: Electrical Residential Wiring, Programmable Logic Controller, Fiber Optics, Project Management. Additional Training:

Red Hat System Administration I (RH 124). Jul. 2017.

Cisco Certified Network Associate Security course. (CCNAS). Dec. 2016.

Cisco Certified Network Professional course, modules: Route, Switch, Tshoot. (CCNP). Dec. 2016.

VMware Horizon View – VMware vSphere 6.0 Install and Configuration / Optimize and Scale. Dec 2016.

Cisco Certified Network Associate course, modules: 1, 2, 3, 4. (CCNA). Dec. 2015.

General Operation & maintenance of ZTE’s equipment (firewalls, switches, and power modules). Dec. 2011/ May 2014.

Industrial Automation. Jun. 2011.

AutoCAD 2D. Nov. 2010.

Operation & Maintenance ZTE FSAP 9800. Sep. 2010.

Flowcode for PIC. Nov. 2009.

Electric Canalizations for General Civil Constructions. May. 2008.

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