Customer Service Data Entry

Glen Johnson

*** *. ****** ***, ***. *

Chicago, IL 60612 Home : Cell 773-***-**** **************@*****.***

OBJECTIVE

To secure a job which will utilize my prior work experience and knowledge within your company.

EDUCATION:

Loyola University: Chicago, IL. Biome/ Chemistry Major 8/2014- 2017

Harry S. Truman College: Chicago Associates in Applied Computer Science Degree 08/2010-05/2013

TechSkills, Chicago, IL. Certifications in Programming and Software & Hardware Applications 11/ 2000

Pacific High School: San Bernardino, CA Diploma 06/1979

WORK EXPERIENCE:

Weiss Hospital 03/2016- Present

Chicago, IL.

Patient Transport

Chicago Tribune 07/2015- 01/2016

Chicago, IL.

Forklift Driver, Machine Operator

Scanning incoming & Outgoing News Papers

Evanston Hospital 01/2014- 02/2016

Evanston, IL

Patient Transport.

Harry S. Truman College 08/2010- 05/2013 Chicago, IL

Lead Student Veteran Work Study: Financial Aid Clerk

Prepared Veterans for VA. Benefits for school and financial aid

Performed office related duties such as filing documents, typing and answering incoming and out going calls

Fresh Express Warehouse, Franklin Park, IL 09/2008-01/2010

Forklift Driver

Cold Storage Warehouse: Shrink-wrap pallets of product, Load –unload trucks scan incoming- out going pallets of product; made sure truck drivers had proper paperwork.

Cleaned and sanitized equipment and entire workspace.

National Envelope: Elk Grove Village, IL. 10/2004-5/2007

Machine Maintenance:

Maintenance on medium to large envelope machine

Replace Gears for different size envelopes to be made

Fix machines when they go down

Measured the envelopes to make sure they meet customer’s size and satisfaction.

Install different size paper roll for envelope to be made

Certified Forklift Driver

Chicago Tribune Paper, Chicago, IL 04/2000- 09/2001

Customer Service Call Center

Answer incoming-outgoing call concerning customer complaints, setup new orders and delivery for paper.

Prepared orders per customers’ requests; Greeted customers and answered inquiries.

Data Entry, Filing, Answer in out going calls, Typing.

Northern Trust, Chicago, IL 02/1999- 03/2000

Customer Service Accounts Receivable

Answer in-out going calls to customers regarding new and old customer accounts.

Handle checks, Answer In-Out Going Calls, Filing, Data Entry, Typing

Evanston Hospital, Evanston, IL 10/1997- 07/1998

Medical Records Clerk

Electronic Medical Record Retrieval, scanning patients records for personal, court orders and insurance adjusters, Transcribe Reports, Slip File, Release of Patient Information

Filing

Scanning

Data Entry

In-out going phone calls

Typing

Old Records Chart Repair

Kaiser Hospital, Fontana, CA. 11/1990- 06/1997

Patient Information

Emergency Code Call for different emergency code

Patient Information

Beeper Programming for Doctors and Techs

Lookup and file patient discharge

Transfer call to patients from family that’s on the call list

Paging throughout the hospital

EVS

Patient Trans.

Military TRAINING:

U.S. Army Reserves: 814 Military Police. Arlington Heights, IL. 2000-2005

Deployment: 2001-2002

Discharge: Honorable Conditions

U.S. Navy Reserves: 1992-1999

Hospital Corpsman FMF

Discharge: Honorable Conditions

EDUCATION

SKILLS & ASSETS

Up to date with Microsoft Office Application and Software

Java Programming, HTML, SQL Server, Oracle, C++

Computer Repair, Hardware/Software

BOM, SAP

Microsoft Office, Coding

X Ray Film Development

Certified Forklift Driver

Proficient in Medical Terminology

ICD 9 Coding

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